SR Project Manager – Customer Experience Excellence

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future-friendly team as the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here’s the impact you will make and what we will accomplish together

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

Within the Customer Experience Excellence (CEE) team, we are responsible for overseeing the end-to-end customer support experience and driving operational excellence across the value chain. As Senior Project Manager, you will be responsible for building and executing on the strategy for best-in-class customer experience practices, including but not limited to: implementing customer self-serve capabilities, building a knowledge management repository, establishing a 24/7 global operations model and implementing technology to underpin it all. Through technology, process improvement and automation, our goal is to reduce the effort hours required to bring our customers the best possible experience while optimizing our total cost of operations.

Here’s How

• Identify and execute high-impact projects: define project scope, improvement potential and objectives as well as project plans aligned with organizational goals.
• Prepare and present insightful reports to senior management for data-driven decision making.
• Provide dynamic leadership, fostering a culture of excellence, innovation, and continuous improvement.
• Presenting findings, projections and recommended actions.
• Planning, implementing and managing proposed recommendations and projects.
• Monitoring and reporting on projects.
• Supporting and guiding senior executive decision-making processes.

What you bring to this role

• Degree in business or related field, MBA preferred.
• 3-5 years of experience managing and executing strategic projects in a fast-paced environment gained in consumer-driven industries.
• Proven experience of delivering a transformation, including strong networking and senior stakeholder management skills, and ability to challenge, negotiate and influence effectively across businesses and functions.
• Credible and influential leader, with experience in designing, shaping and delivering innovative solutions that have had a major impact within the business area and organization.
• Demonstrated ability to enforce metrics that drive efficiency, measure performance and reduce costs, combined with a good sense of hands-on mentality and strategic thinking.
• Strong capabilities in data analysis, root cause analysis, lean methods, operational modeling, and structuring of complex improvement projects
• Exceptional project management skills
• Experience managing and leading globally dispersed projects teams (directly and indirectly within a matrix organization) and ability to lead cross functional working groups and teams.
• Strong communication, relationship building skills, effective problem and conflict resolution skills.
• Willingness to travel both domestically and internationally.
• Conceptual, analytical and strategic thinking.
• Understanding of Customer Relationship Management tools. Knowledge of Salesforce Service Cloud is an asset.

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let’s make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process

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