Vice President Strategic Accounts

About TELUS International

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com 

Position Summary:

We are seeking an experienced and results-driven Vice President of Strategic Accounts to lead the charge in acquiring new strategic accounts within the Fortune 100. This key role is integral to our growth strategy, focusing on driving revenue and establishing long-term relationships with major clients. You will leverage your industry knowledge and network to secure significant deals, collaborate with cross-functional teams, and contribute to the overall strategic direction of the company.

Key Responsibilities:

Business Development:

• Identify, target, and secure new strategic accounts within the Fortune 100, driving significant revenue growth.

• Develop comprehensive strategies and tactical plans to win new business opportunities, leveraging industry insights and competitive analysis.

• Foster strong relationships with key decision-makers and influencers in target organizations.

Account Management:

• Build and nurture long-term partnerships with newly acquired clients, ensuring their ongoing satisfaction and alignment with our services.

• Develop and implement account plans tailored to each client's needs, identifying opportunities for upselling and cross-selling.

• Serve as the primary point of contact for key accounts, facilitating communication and collaboration between clients and internal teams.

Team Leadership:

• Team Development: Lead and mentor a team of account executives and managers, providing guidance, training, and support to ensure successful execution of account strategies. Focus on professional development and continuous improvement for all team members.

• Goal Setting: Set clear goals and objectives for the team, monitoring progress and implementing necessary adjustments to achieve targets. Ensure these goals align with the broader organizational objectives and key performance indicators.

• Recruitment and Hiring: Actively participate in the recruitment and hiring processes to build a high-performing team. Identify skills gaps and ensure the team is well-equipped to meet the challenges of the market.

Collaboration and Strategy:

• Work closely with internal stakeholders, including marketing, product development, and operations, to align strategies and optimize service offerings.

• Contribute to the company's overall growth strategy by providing insights into market trends, customer needs, and competitive positioning.

• Represent the company at industry events, conferences, and forums, expanding our network and brand presence.

Performance Management:

• Track and report on key performance indicators, including revenue, account growth, and client satisfaction, to measure success and drive continuous improvement.

• Develop and implement measures to manage risks and address challenges that may impact account performance.

Qualifications:

• Experience: A minimum of 10 years of experience in enterprise business development, account management, or sales, with a focus on the Fortune 100 or similar scale clients.

• Proven Track Record: Demonstrated success in acquiring and managing high-value accounts, achieving significant revenue growth, and leading teams.

• Industry Knowledge: Deep understanding of relevant industries, market trends, and competitive landscapes.

• Leadership Skills: Excellent leadership, communication, and interpersonal skills, with the ability to inspire and guide a team.

• Strategic Thinking: Ability to develop and execute comprehensive strategies for acquiring and managing strategic accounts.

• Education: A Bachelor's degree in Business Administration, Marketing, or a related field is required; an MBA is preferred.

Location:  Remote - United States

Pay:

The base compensation range for this position is $200,000 - $250,000 USD annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork 

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.