What are the responsibilities and job description for the IT Onsite Support Manager position at Tempur Sealy?
The Manager, IT Onsite Support oversees and supervises staff within Information Technology department which support, assist and resolve issues and problems for individuals, departments, networks, telecommunications, and other services provided by IT. The Manager supervises subordinate personnel; monitors and assesses work load and quality of service to clients; assesses high visibility problems for determination of causes, identification and scope of impact and proper dispatch for resolution and notification; conducts and attends meetings which could impact or improve the delivery of services to clients; trains new staff members; and performs special projects as assigned.
Technical Skills:
- Platform Operating Systems
- Windows 2000/2003, XP
- Windows Server 2000-2008
- Windows XP
- Windows 7
- Applications System Knowledge
- SQL, mySQL
- Sharepoint Portal
- Microsoft Exchange 2007
- Applications and Systems Knowledge
- SQL, mySQL
- File/Print Access Control
- Altiris Help Desk
- Internet Explorer
- Conference Client
- Cisco VPN
- Citrix
- MS Project
- MS Office Products
- Basic understanding of networking and inter/intranet concepts
- Ability to trouble-shoot printing problems/print drivers
- PBX, Voicemail, Fax
- Network
- Cisco Switches
- Routers
- Security Appliances, etc
- Security
- Security camera/DVR systems
- Physical Access Security
- Virtualization
- VMWare ESX
- VCenter
Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements:
- BS in Computer Sciences and or equivalent experience/certification in an IT related field
- 5+ years in the field of Information Technology
- 3 -- 5 years in a supervisory role
- 3 -- 5 years coaching and mentoring junior staff
- 5+ years working in an IT Support role
- Support Center Certification a plus (HDI)
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