Store Manager

Sleep Outfitters

Do you want to change lives? If so, we want to hear from you!

At Sleep Outfitters, we have one goal: To bring our Guests and our communities personalized solutions to help them achieve life-changing sleep. We are a growing mattress retailer that empowers our Outfitters to provide great service and build long lasting relationships with our Guests. Our sales training and Guest relationship programs will enable you to confidently start an exciting career helping others. Becoming an Outfitter means uncapped income potential, an opportunity to improve people's lives and health through better sleep, career growth opportunities, and becoming a sleep expert

Our values are the core of who we are. We live by our PACT, we are Passionate, Accountable, Credible, and Trustworthy. Our values inspire our Outfitters, build trust with our Guests, and support our vision to become the nation's leading sleep solutions provider.

A day in the life of being an Outfitter:

Management

• Direct and supervise Outfitters engaged in sales, inventory, following company policies and procedures, and in providing services to guests.
• Monitor, manage, and provide feedback to improve sales metrics of each Outfitter within the store location.
• Support training and development of the store's Outfitters to ensure that competencies are maintained and improved.
• Instruct, educate and support Outfitters on how to handle challenging sales situations, customer service issues, and distribution issues.
• Attend trainings (both off-site and webinars), mandatory participation in weekly and monthly store manager calls to keep up to date with updates and best practices for company policies, procedures and changes.
• Adheres to corporate branding image requirements.

Sales

• Meet revenue projections set for the respective store location.
• Review sales records to prepare reports for management and other corporate departments.
• Learn and present product to customers to sell sleep solutions.
• Focus on improving and meeting company sales metric standards, including average ticket, gross margin, close rate, and balance of share requirements.
• Track performance of key sales metrics for store manager sales, associate sales, and overall store performance.
• Ensure that balance of share standards is met at the store level. The BOS of the retail location should be aligned with corporate standards.
• Sales process usage documented and retained for compliance tracking.

Store Operations

• Responsible for store being staffed for all open hours
• Responsible for managing the store's inventory, maintaining acceptable inventory scores including all store audits.
• Follow District Manager/Area Manager guidelines to ensure that store is appropriately staffed and scheduled to meet guest traffic demands.
• Work closely with the area Distribution Center Manager to ensure that delivery, transfer, and customer service issues are resolved at the store level.
• Enforce banking, security, and safety rules at the store.
• Resolve guests' complaints regarding services, product, or personnel at the store level.
• Comply with merchandising strategy to ensure that it is correctly priced and displayed and placed according to Area Manager/Corporate floor plan.
• Ensure guests receives product in an efficient, timely manner.
• Ensue that visual merchandising standards are followed in the showroom location, including correct and timely placement of all POP, store layout, and other visual merchandising standards.
• Audit daily door counts for accuracy.
• Responsible for store operating during business hours. Please note hours may vary to adjust for traffic during key holidays.

Marketing

• Responsible for consistent local marketing for the store
• Practice 1:1 marketing by initiating personal contacts through community and civic organizations.
• Engage in marketing initiative efforts to help increase customer base including B2B sales, community events, guerilla marketing, and other networking and prospecting campaigns.
• Align store with advertising campaigns and sales promotions, ensuring that proper materials are displayed, such as company provided price tags and POP.
• Ensure that sales associates are completing required marketing calls.
• Coordinate sales promotion activities, such as tent sales, for key events at store location.
• Maintain prospect lists and acquire guests email addresses.
• Verify guests' orders via two-day call ahead.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Education: Some college preferred

Experience: One to two years retail sales experience

Computer Skills: MS Office products

Other Requirements: Appropriate experience may be substituted for education.

Work Environment / Physical Requirements: This position does require work on weekends and key events, including some holidays. Must be able to lift up to 50lbs.