What are the responsibilities and job description for the Supervisor - PSG Operations position at TEMPUR SEALY?
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!
OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:
- Generous Paid Time Off
- Competitive Medical, Dental & other wellness programs
- Disability and Life Company Paid
- Retirement Plan Options
- Generous Employee Purchase Discounts
Anticipated Salary Range: $56,000 - $80,000
What You’ll Do (Essential Duties and Responsibilities):
- This role will assist with key client relationship management for Costco and other Alt Channel customers as assigned
- Direct line supervision for the member experience staff monitoring all aspects of Costco customer support
- Foster and support a company-wide culture of customer centricity.
- Demonstrate customer centric behaviors, create standard processes that focus on root cause and corrective action solutions with accountability and growth across the company.
- Handle member escalations and develop effective pro-active reporting for alt channel customers as assigned
- Train, schedule, and develop member experience staff and member concierge roles
- Perform other duties as assigned.
Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $56,000 - $80,000
