What are the responsibilities and job description for the CREDIT MANAGER 2 position at Tennant Company?
At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers.
The Credit, Collections, and Accounts Receivable Manager position is responsible for overseeing and managing the Credit, Collections, and Accounts Receivable department in a global enterprise, mainly focusing on the Americas customers. The position will manage and motivate the credit, collections, and accounts receivable teams to accelerate customer payments while maintaining high customer service standards and credit extensions to customers in accordance with Company policy. The Credit Manager oversees a team of 20 with three direct reports that supervise the individual functions. This individual collaborates cross-functionally with various internal stakeholders, such as Americas Finance, Sales and Service Leadership and the Customer Service teams, as well as external customers when necessary. The Credit and Collections Manager also plays a key role in SOX 404 controls, including the monitoring of aged accounts receivable and the bad debt reserve estimate.
General Responsibilities:
Implements a successful vision/strategy, through strong leadership skills.
Responsible for the development and maintenance of written department policies and procedures, and ongoing compliance with internal controls.
Develops and maintains operating budget and capital spending plan.
Monitors and ensures achievement of performance goals and objectives either directly or through subordinate staff.
Oversees and handles projects that have short to long term focus.
Manages Credit department activities to minimize risk and ensure timely collections.
Interprets customer financial information through financial statements, Dun & Bradstreet reports, and other sources to determine credit worthiness.
Approves and makes decisions on new lines of credit and extension limits according to policy.
Negotiates collection arrangements for overdue account balances by assessing the financial impact on the organization.
Monitors release of orders from credit hold.
Identifies and drives process innovation within Credit and Accounts Receivable functions across global disciplines.
Builds processes to standardize useful financial reporting to assist management with financial analysis.
Develops new cross-functional connections and leverages existing cross-functional connections to formalize and standardize processes, ensuring work aligns within the global organization.
Maintains strong business relationships with Finance, Sales, Service, Customer Service, Technology Teams and Senior Leadership.
Works cross functionally to ensure effective communication, prioritization, execution, and adherence to established company policies and procedures as they relate to Credit and Collections.
Responsible for the integrity of the AR system and general ledger postings.
Working knowledge of escheatment regulations and compliance
Prepares journal entries to adjust bad debt reserves on a monthly basis including changes in specific reserves
Investigates and reconciles complex problems; approves adjustments.
Provides direction and support for regional area AR functions.
Responsible for the development and maintenance of written department policies and procedures, and ongoing compliance with internal controls.
Prepares and makes presentation to Senior Leadership as needed.
Participates in internal and external audit requests.
Stays informed on events that affect our business as well as our customer’s business decisions.
Provides excellent customer service to internal and external customers.
Supervisory Responsibilities:
Manages staff to accomplish results through development, motivation, and performance management.
Leverages existing resources, assesses current skill sets, and determines the optimal department structure to support internal employees, management and cross functional teams.
Conducts performance evaluations; reviews and communicates salary adjustments; rewards employees or takes disciplinary action, as necessary; addresses complaints and resolves issues.
Required Experience and Education:
Bachelor's degree plus 5 years accounting, finance, or credit and collections experience reflecting increasing levels of responsibility to include Supervisory or Managerial experience; OR High School diploma or State-issued equivalency certificate plus 9 years accounting, finance, or credit and collections experience reflecting increasing levels of responsibility to include Supervisory or Managerial experience.
NACM Credentials preferred
Strong Microsoft skills, especially Excel and Outlook
SAP experience preferred
Required Interpersonal and Behavioral Skills:
People managing skills should include: Includes credit and collections supervisors in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; approachable and available to staff; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; continually works to improve supervisory skills.
Outstanding interpersonal relationship building and employee coaching and development skills
Strong communication skills
Demonstrated sound business judgment
Visionary, strategic and inspirational; manages in a way that demonstrates integrity and
engages others
Through planful and innovative execution, regularly achieves or exceeds expectations
Quickly and responsibly adapts to changing strategies or direction and drives the behaviors and actions necessary for achieving the long-term vision
Understands and stays focused on the external and internal voice of customer
Recognizes own emotions and their effects, knows own strengths and limitations, has strong sense of self-worth and capabilities
Focuses on the greater good and on winning as one team; works to eliminate silos by developing and maintaining productive working relationships across all levels, functions, and geographies
Ability to diffuse escalated collection calls, negotiate, and create solutions for resolution.
Continuously evaluates all aspects of the collection functions and processes to identify potential improvements
Ability to collaborate with other functional areas to improve processes
Begin your journey with us. Let's reinvent how the world cleans.
Equal Opportunity Employer
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.
The Credit, Collections, and Accounts Receivable Manager position is responsible for overseeing and managing the Credit, Collections, and Accounts Receivable department in a global enterprise, mainly focusing on the Americas customers. The position will manage and motivate the credit, collections, and accounts receivable teams to accelerate customer payments while maintaining high customer service standards and credit extensions to customers in accordance with Company policy. The Credit Manager oversees a team of 20 with three direct reports that supervise the individual functions. This individual collaborates cross-functionally with various internal stakeholders, such as Americas Finance, Sales and Service Leadership and the Customer Service teams, as well as external customers when necessary. The Credit and Collections Manager also plays a key role in SOX 404 controls, including the monitoring of aged accounts receivable and the bad debt reserve estimate.
General Responsibilities:
Implements a successful vision/strategy, through strong leadership skills.
Responsible for the development and maintenance of written department policies and procedures, and ongoing compliance with internal controls.
Develops and maintains operating budget and capital spending plan.
Monitors and ensures achievement of performance goals and objectives either directly or through subordinate staff.
Oversees and handles projects that have short to long term focus.
Manages Credit department activities to minimize risk and ensure timely collections.
Interprets customer financial information through financial statements, Dun & Bradstreet reports, and other sources to determine credit worthiness.
Approves and makes decisions on new lines of credit and extension limits according to policy.
Negotiates collection arrangements for overdue account balances by assessing the financial impact on the organization.
Monitors release of orders from credit hold.
Identifies and drives process innovation within Credit and Accounts Receivable functions across global disciplines.
Builds processes to standardize useful financial reporting to assist management with financial analysis.
Develops new cross-functional connections and leverages existing cross-functional connections to formalize and standardize processes, ensuring work aligns within the global organization.
Maintains strong business relationships with Finance, Sales, Service, Customer Service, Technology Teams and Senior Leadership.
Works cross functionally to ensure effective communication, prioritization, execution, and adherence to established company policies and procedures as they relate to Credit and Collections.
Responsible for the integrity of the AR system and general ledger postings.
Working knowledge of escheatment regulations and compliance
Prepares journal entries to adjust bad debt reserves on a monthly basis including changes in specific reserves
Investigates and reconciles complex problems; approves adjustments.
Provides direction and support for regional area AR functions.
Responsible for the development and maintenance of written department policies and procedures, and ongoing compliance with internal controls.
Prepares and makes presentation to Senior Leadership as needed.
Participates in internal and external audit requests.
Stays informed on events that affect our business as well as our customer’s business decisions.
Provides excellent customer service to internal and external customers.
Supervisory Responsibilities:
Manages staff to accomplish results through development, motivation, and performance management.
Leverages existing resources, assesses current skill sets, and determines the optimal department structure to support internal employees, management and cross functional teams.
Conducts performance evaluations; reviews and communicates salary adjustments; rewards employees or takes disciplinary action, as necessary; addresses complaints and resolves issues.
Required Experience and Education:
Bachelor's degree plus 5 years accounting, finance, or credit and collections experience reflecting increasing levels of responsibility to include Supervisory or Managerial experience; OR High School diploma or State-issued equivalency certificate plus 9 years accounting, finance, or credit and collections experience reflecting increasing levels of responsibility to include Supervisory or Managerial experience.
NACM Credentials preferred
Strong Microsoft skills, especially Excel and Outlook
SAP experience preferred
Required Interpersonal and Behavioral Skills:
People managing skills should include: Includes credit and collections supervisors in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; approachable and available to staff; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; continually works to improve supervisory skills.
Outstanding interpersonal relationship building and employee coaching and development skills
Strong communication skills
Demonstrated sound business judgment
Visionary, strategic and inspirational; manages in a way that demonstrates integrity and
engages others
Through planful and innovative execution, regularly achieves or exceeds expectations
Quickly and responsibly adapts to changing strategies or direction and drives the behaviors and actions necessary for achieving the long-term vision
Understands and stays focused on the external and internal voice of customer
Recognizes own emotions and their effects, knows own strengths and limitations, has strong sense of self-worth and capabilities
Focuses on the greater good and on winning as one team; works to eliminate silos by developing and maintaining productive working relationships across all levels, functions, and geographies
Ability to diffuse escalated collection calls, negotiate, and create solutions for resolution.
Continuously evaluates all aspects of the collection functions and processes to identify potential improvements
Ability to collaborate with other functional areas to improve processes
Begin your journey with us. Let's reinvent how the world cleans.
Equal Opportunity Employer
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.
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