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Help Desk Support Tech (Advanced)

TentCraft
Traverse, MI Full Time
POSTED ON 3/25/2024 CLOSED ON 4/24/2024

Job Posting for Help Desk Support Tech (Advanced) at TentCraft

What we are looking for:
An IT professional excited to work at a dynamic and growing manufacturing company. You are a versatile IT generalist, able to juggle various responsibilities in a fast-paced environment, making sure that every person has what they need to get the job done. Your work focus is to Make It Better across a modern and streamlined technology infrastructure, ensuring that it stays modern and streamlined as the business grows and the technology footprint expands. You work daily to respond to on-demand end user issues, as well as working proactively to maintain technology in order to prevent end user issues.

Responsibilities:
  • End user support, including scheduling and installation of updates, as well as limited remote support
  • Manage equipment, credential, and licensing provision for onboarding/offboarding processes, including email, phone, Slack, door codes, storage, etc
  • Setup new end user equipment according to documented standards
  • Manage vendor relationships and issues for fiber, VOIP, etc
  • Provide light assistance with switch/AP management as needed
  • Manage minimal AV infrastructure, including video conferencing
  • Maintain laser jets, and assist where possible with industrial OEM controllers
What you need:
  • OS X admin experience, and some limited Windows admin experience
  • Experience managing vendor relationships
  • Limited experience managing switches, firewalls, and wireless networks
  • A strong desire to learn new systems and responsibilities
  • The ability to assist with creative solutions to short-term problems
  • The ability to juggle short-term needs with long-term maintenance
TEAMWORK:
  • Work closely with a diverse set of peers to provide necessary support and capabilities.
  • Bonus Points: ability to perform minor equipment repairs, OneDrive admin experience
Physical Requirements:
  • Be able to remain in a stationary position 60% of the time
  • Occasionally move about inside the office to communicate with co workers in different departments, office printers, etc.
  • Constantly operates a computer and other office productivity machinery, such as a copy machine, phone and computer printer
What we’ll give you:
  • A work environment that will make your family proud and your friends jealous!
  • A fun group of coworkers who want nothing more than to see you succeed and will stop at nothing to ensure you do.
  • Work/life balance is important to us, and we encourage you to be active outside the production floor! Though, flexibility also means being available for extended hours when needed
  • Comprehensive benefits package, including medical, dental, vision, 401(k) with company match, 21 paid days off per year, paid holidays, Stand-up paddle boards and Kayaks to use, health and wellness reimbursement, and more!
Bottom line:
We began as a start-up company within a large organization and have experienced rapid and sustainable growth by hiring A people who are committed to the continued growth and success of this company. We offer a tremendous work environment, great leadership and all the help you could ever ask for. We aren’t interested in job-hoppers or anybody looking to dip their toes in the water. We want people ready to jump in the deep end and help us continue to gain market share from our competitors, introduce new products and become an even better turn-key vendor for our clients than we currently are. Our goal is for this to be the best job you’ve ever had.
To Apply:
Think you are ready to toe the line with us? Visit https://www.tentcraft.com/careers/ and apply online! Submit your resume with a well crafted cover letter expressing why you want to work at TentCraft. That simple!
TentCraft, LLC. and its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants in employment on the basis of race, color, religion, age, sex, national origin, genetic information, disability, or any other characteristics as protected by federal, state or local law.
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Salary.com Estimation for Help Desk Support Tech (Advanced) in Traverse, MI
$69,604 to $94,392
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