What are the responsibilities and job description for the Customer Service Rep I position at Terminix?
**Job Summary:** We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. **Duties:** - Answer incoming customer inquiries via phone, email, and chat - Resolve customer complaints in a professional manner - Provide information about products and services - Process orders, returns, and exchanges - Upsell products and services to customers - Conduct outbound calling campaigns to follow up with customers **Skills:** - Fluent in English; proficiency in Spanish is a plus - Strong sales and communication skills - Ability to analyze customer needs and recommend appropriate solutions - Proficient in data entry and CRM software - Multilingual abilities are highly desirable for this role This position offers opportunities for career growth and development in the customer service field. If you are a motivated individual with excellent communication skills and a passion for helping customers, we encourage you to apply.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Hybrid work
Ability to Commute:
- Milford, NH 03055 (Preferred)
Ability to Relocate:
- Milford, NH 03055: Relocate before starting work (Required)
Work Location: Hybrid remote in Milford, NH 03055
Salary : $19
