Resort Activities Manager

Job Overview : Responsible for :

• Resort Activities Operation: Development, booking and execution including Creation of activities/vendor relationships/FareHarbor management and liaison/staff scheduling/staff training/staff development
• Day to day management of Pointe Discovery activities center

Development & Scheduling of activities/Management of staff

• Kids Club: Staff scheduling/management of staff/oversight of programming

Essential Functions : Supervise, train and grow the performance of the Resort Activities Staff, ensuring that all procedures and activities are executed appropriately.
Arrange, execute and supervise all indoor and outdoor guests’ activity games/functions,

• Be an ambassador of all recreation programs
• Create and manage true to place activities that focus on the Terranea landscape, the history of our community and local artisans... Unique experiences.
• Communicate daily with all Resort staff in order to exchange ideas, information, to formulate programs, arrive jointly at decisions, conclusions and solutions.
• Maintain complete knowledge of all recreation offerings and be able to clearly articulate to guests
• Anticipate guests’ needs, respond promptly and acknowledge all guests,
• Act as the main contact for all vendors and maintain positive relationships.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Resolve guest complaints, ensuring guest satisfaction
• Stay updated on local events and happenings as they pertain to activities
• Work with Experience Planners and Concierge to insure accurate reservations and booking processes
• Be a proactive seller of resort activities and research potential new resort offerings.
• Work with the marketing team to create activity marketing materials and promotions
• Maintain all aspects of the FareHarbor reservations system

• Develop scheduling for resort activities that flows with off-site transportation.
• Collaborate with valet team to organize off-site transportation.
• Create and update SOPs for new activities and procedures.
• Analyze resort activities prices, transportation expenses, and labor costs to insure resort activities are priced appropriately.
• Execute group teambuilding and activities events to support Destination Services when needed

Qualifications :

• Minimum 2 years of related experience in event programming and hospitality with a proven track record of leading a professional, efficient, high quality, service-oriented operation.
• Must have a strong business aptitude.
• Must be able to converse and professionally attend to high profile clientele such as celebrities, CEO’s, and influencers while upholding strict confidentiality.
• Must be highly organized, detail oriented, able to handle multiple concurrent projects and be able to independently identify and solve key business problems
• Excellent communications skills (written verbal).
• Strong attention to detail, accuracy and organizational skills are of the highest importance.
• Ability to collaborate across many levels.

• Bachelor’s degree in recreation, hospitality, tourism or event planning preferred

People skills – RA & KC

• Recruit & Interview new candidates for Activities Leaders.
• Maintain the Training Manual and train all new team members.
• Create the weekly schedule for associates.
• Train, develop and Supervise all Activities Leaders and Kids Club leaders
• Conduct monthly check-ins to make sure that each associate feels appreciated and understood. Use what is learned in these check-ins to assist each Activities Leader to grow and develop and attain their career goals.
• Flexibility with other aspects of the Resort Activities team upon request of supervisors.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Rancho Palos Verdes, CA 90275: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: One location

Salary : $65,000 - $70,000