What are the responsibilities and job description for the General Manager position at Tesla Motors, Inc.?
| Job Category | Sales & Customer Support |
|---|---|
| Location | High Point, North Carolina |
| Req. ID | 219399 |
| Job Type | Full-time |
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- Team Development: Understands individual motivations and coaches for growth, fostering a culture of inclusion and psychological safety
- Customer Satisfaction: Manages the end-to-end customer journey, monitoring service trends, and improving communication, processes, and relationships
- Adaptability: Excels in dynamic problem-solving, leading with a clear "why," and remaining resilient under pressure, while actively pursuing personal development
- Results-Oriented: Communicates business priorities, ensures clear expectations, and takes ownership of site performance, setting and achieving targets while holding the team accountable
- Bachelor's Degree, professional experience leading an end-to-end customer-facing operation in a fast-paced environment, or equivalent
- Relentless drive for excellence; provides recognition and feedback daily while making team members feel included and valued
- First-principles thinker who finds a creative path to solve previously unsolvable problems, with exceptional integrity through dedicated and ethical approach to sales and service operations
- Commitment and enthusiasm to work evenings and weekends alongside the rest of the team
- Must be able to stand or sit for 8 hours or more; occasional travel required for offsite meetings and events, typically less than 10% of the time
- Must have a valid driver's license in country of employment and ability to obtain appropriate state licensing, where applicable
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
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