Sales & Training Coordinator

Description

Aspire Allergy & Sinus Company Overview

Our PATIENTS make us. Our VALUES guide us. Our CULTURE defines us. Our TEAM sets us apart. We are better together!

Aspire Allergy & Sinus is a group of highly experienced Allergists, Surgeons, Medical Providers and Support Teams. By redefining the allergy and sinus care model that is geared toward a better patient experience, we allow our specialists to do what they do best: diagnose, treat and cure patients who suffer from allergy and sinus problems. We live by the guiding principles that underscore what we do and how we do it: Deliver a memorable experience, practice precision everywhere, share responsibility & exemplify integrity. We are headquartered in Austin, Texas and have over 45 clinics stretching across Texas, Florida, and Colorado, with plans for several more additions! Do not miss out on the lifetime opportunity to help Aspire scale and reach more patients in more states.

Job Summary

Aspire Allergy & Sinus is seeking a full-time patient sales and training coordinator to lead patient retention and support ongoing customer service training for various departments within the organization. The position will also require a “hands on” ability to diffuse patient complaints, address concerns that occur and support overall patient retention.  50% of the responsibilities will be dedicated to customer service training support, 50% to overall patient retention.  The ideal candidate should be organized, high energy, motivating and have an ability to lead by example in training others.  Previous sales background and/or sales training experience is required.  The position will report to our Chief Development Officer and will be based out of our headquarters in Austin, Texas.  

Roles & Responsibilities

• Patient outreach on difficult out of pocket calls
• Patient recovery to patients that have discontinued therapy.
• Patient recovery on cancelled appointments.
• Patient outreach on “no shows”
• Establish 1 week call backs to patients to re-introduce therapeutic options.
• Develop consistent tracking mechanisms across departments to understand the “why” of patient cancellations
• Act as a primary contact with escalated patient concerns & complaints
• Accountability/Follow Up around scripts that are developed for departments
• Develop and deliver training processes
• Overall training support. 
• Adhere to all HIPAA guidelines and policies

Benefits & Perks

• Medical, Dental and Vision Insurance
• Generous Paid Time Off and Paid Holidays
• 1 Half-Day a Week
• 401(k) + Generous Employer Match
• Life Insurance
• Continuing Education & Tuition Reimbursement
• Events & Parties
• Parking Onsite
• Reward Program

 ... AND MORE!

Requirements

• 2+ years of customer service training experience, preferably in healthcare
• 2+ Years of developing & implementing training processes
• 2+ years of sales experience, preferably in healthcare
• Experience with patient retention

Skills & Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal skills with a proven ability to collaborate with a team
• Excellent organization and problem-solving skills
• Excellent motivational and influencing skills
• Experience with training employees on a variety of tasks
• Thorough understanding of training processes
• Experience with cross-department coordination
• Be a self-starter, able to work with minimal supervision
• Proficient with or ability to quickly learn systems and software

Aspire Allergy is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.