FOS PT

We are searching for a Front Office Specialist I in Urgent Care – someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims. 

Think you’ve got what it takes?  

Job Duties & Responsibilities 

Responsibility A: Demonstrates Creating SMILES philosophies to patients, families and co-workers 

Identifies self Uses scripting where appropriate 

Adheres to standards of behavior 

Responsibility B: Performs reception duties 

Greets patients and visitors upon arrival utilizing Service with HEART philosophies 

Assists patients with check-in/check out 

Answers telephone within six rings and directs calls per practice protocol 

Takes complete and error-free messages 

Keeps hold time to less than one minute 

Receives less than 3 customer service complaints during the evaluation period 

Ensures that all necessary patient forms are completed for the visit 

Assists the patient, when requested, in the completion of forms or another requested document 

Responsibility C: Reviews billing information 

Scans encounter sheet and all other relevant patient information into patient encounter into EPIC with 100% accuracy and within timelines established by practice 

Balances payments received daily and complete spreadsheet for Central Business office. 

Responsibility D: Monitors patient information and other practice data 

Verifies accurate patient demographic information with each visit and enters into medical record and billing system per practice protocol with 100% accuracy 

Verifies and documents coverage of services prior to the patient being seen by a provider per practice protocol. 

Responsibility E: Processes patient payment 

Verifies and collects correct co-payment with 100% accuracy 

Collects payments due in the form of cash, checks and credit cards per policy and procedure 

Provides receipts for all payments with 100% accuracy 

Notifies patient of existing balance and directs the patient to customer service with billing questions 

Enters payments into billing system per practice protocol 

Responsibility F: Patient Walk-ins 

Accommodates walk-ins per practice protocol 

Informs family of wait time 

Checks on patients in the waiting room at regular intervals per practice protocol 

Responsibility G: Provides operational support 

Collects and disseminates mail and deliveries per practice protocol 

Notifies Practice Manager, or designee, of needed supplies weekly 

Responsibility H: Maintains integrity of the medical record 

Files, archives, and retrieves medical records per office protocol 

Scans all reports and correspondence received, after provider review, per practice protocol 

Assures medical record release document is complete. Copies, mails, faxes or otherwise deliver requested records per practice protocol 

Maintains confidentiality of patient information by following policy and procedure and practice protocol 

Skills & Requirements 

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption  

H.S. Diploma or GED 

1 year of related experience 

Responsibilities

Qualifications

Salary : $35,400 - $44,900