What are the responsibilities and job description for the TxDMV - Credentialing Specialist III position at TEXAS DEPARTMENT OF MOTOR VEHICLES?
To apply for this position, complete an on-line application either through the Applicant Career Section through WorkInTexas. TxDMV does not accept paper applications.
Applicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Performs Complex (journey-level) credentialing work in support of the Texas Department of Motor Carrier Division (MCD) Credentialing Section. Work involves receiving and reviewing Credentialing applications, ensuring compliance with applicable state statutes, rules, regulations, policies and procedures; communicating with external and internal customers; and approving and issuing credentials. May train others in areas of responsibility related to the issuance of Motor Carrier Credentials. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES
Receives and reviews Intra Operating Authority and Unified Carrier Registration applications, re-registrations, renewals and necessary supporting documentation.
Inputs Credentialing applications, payments, and required technical data to issue credentials in the Motor Carrier Credentialing System (MCCS) and National Unified Carrier Credentialing System (UCR).
Maintains records associated with Credentials, applications and fee payments.
Assembles, examines and approves documents necessary for the issuance of credentials.
Provides administrative and technical assistance related to the issuance of credentials and the use of MCCS and UCR to the agency staff, government and elected officials.
Answers questions, provides training in the use of MCCS and UCR and the issuance of credentials and related laws, rules, policies and procedures.
Provides interpretations and clear explanations of laws, rules, policies and procedures relating to credentials and the use of MCCS and UCR to internal and external customers. Works with external agencies including Federal, State and local transportation agencies and State and local law enforcement agencies to provide for the proper issuance of credentials.
Approves or denies credential applications based on laws, rules, policies and procedures. Works with applicants to correct deficiencies in applications with the goal of satisfying all existing credentialing requirements.
Provides or conducts efforts including group or one on one training to internal and external customers related to the issuance of credentials and the use of MCCS and UCR.
Performs other job-related duties as assigned
KNOWLEDGE, SKILLS, ABILITIES
Working Knowledge of:
Applicable laws, rules and regulations
Help desk environments
Proficient skill in:
Use of proper business telephone etiquette, internal communications, teamwork strategies, and maintaining a professional image in the workplace
Researching and gathering information
Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency
Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved.
Evaluating and interpreting complex information.
Maintaining effective working relationships with internal and external customers.
The use of standard office equipment.
Ability to:
Handle multiple simultaneous assignments with competing priorities.
Other Attributes:
Shows initiative and action beyond what is required to improve products or services; is self- starting and completes assignments independently in a timely manner without constant supervision.
Accommodates change and is open to and supportive of innovative ideas, new technologies and change initiatives that help provide safe, effective and efficient work processes.
Collaborates and cooperates with others and builds effective working relationship with internal and external stakeholders to accomplish organizational goals.
ADDITIONAL INFORMATION
Job offer and continuation of employment is contingent upon:
- Proof of education and experience listed on the application.
- Eligibility to work in the United States.
- Satisfactory results from a pre-employment criminal history background check and driver’s record check.
- Compliance with Selective Service registration for males ages 18-25.
Veterans:
If selected for the position the following must be provided for proof of veterans’ preference:
- Veteran must provide form DD 214
- Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
Submission of Application:
Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application, but may be considered as additional supplemental information. The resume must include employer name and dates of employment for relevant work experience to be considered by the hiring authority.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.
MINIMUM REQUIREMENTS
Education and Experience:
Graduation from an accredited two-year college plus two (2) years’ experience in customer service, permitting, or work related to the issuance of credentials for Motor Carriers. Experience and education may be substituted for one another. (Experience requirements may be satisfied by full-time experience of the prorated part-time equivalent.)
Salary : $3,375 - $0
