Patient Services Specialist (OPTHO/Alberta)

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Patient Services Specialist (OPTHO/Alberta)

Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID

37592BR

Work Location

El Paso

Org Level 1

Texas Tech Unv Hlth Sci Ctr El Paso

Campus

HSC - El Paso

Department

Clinical Operations OPTHO

Major/Essential Functions

Greets patients, performs registration of patients, to include updates of demographic data, financial data, insurance information and any other third party payor information.
Photocopy of insurance cards and picture ID.
Arrives patient in Centricity Business system for daily report.
Receives all incoming telephone calls through the AVAYA system for Clinic, screens and directs to staff/faculty as appropriate.
Schedules patient appointments.
Cancels and re-schedules appointments according to changes on physician's schedules in Centricity Business.
Cancels, reschedules, and creates new clinic schedules as needed.
Prepares and prints arrive/no show report.
Performs discharge procedure, schedules patients for return visit, and collects fees accordingly.
Verifies Medicare, Medicaid, and all third party carrier coverage prior to patient's appointment.
Obtains pre-authorization or pre-certification for coverage of office visit or surgical procedure with appropriate ICD-10 and CPT codes needed.
Negotiates deposits and/or deductibles for all elective procedures based on patient's financial category.
Daily communication regarding appointments, clinic visits, patient education and requirements, issues with supervisor, physicians/providers and patients.
Notifies supervisor of any changes in daily appointments and keeps her informed of all patient issues pertaining to schedules.
Performs other work related duties as determined by the Clinic Manager.
Adhere to all TTUHSCEP policies, procedures and processes
Personally demonstrate, display, and act in accordance with TTUHSCEP’s values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork).
Actively promote and encourage staff across the institution
Perform all other duties as assigned

Required Qualifications

A High School diploma or GED
1-year Customer Service, office, or related experience
Additional education may substitute for the experience requirement

Preferred Qualifications

Ability to operate a 10 key pad.
Knowledgeable in computer applications such as MS Office required.
Ability to communicate effectively with a wide variety of people.
Bilingual (EIS) required.
Ability to interact effectively with coworkers within a team environment.
Knowledge of medical terminology preferred.
Knowledge of methods of coding data preferred.

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Resume / CV, Transcript

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

Compensation is commensurate upon the qualifications

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required

Up to 25%

Shift

Day

Grant Funded?

No

Job Group

Information and Records Clerks

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM

Job Expires

05/23/2024