What are the responsibilities and job description for the Branch Manager position at TForce Logistics Inc.?
POSITION TITLE: Branch Manager
REPORTING TO TITLE: Regional Manager
GENERAL DESCRIPTION
The Branch Manager is responsible for the daily management of delivery operations, ensure that policies and procedures are adhered to and to maintain a good working relation with Pharmacy, Dispatch, Drivers, and the public.
PRIMARY RESPONSIBILITIES
- Ensure exceptional customer service is achieved by exceeding "service targets" and objectives.
- Ensure the quality and fairness of the Dispatch department, fill in as Dispatch back-up when required, and make sure there is coverage 24 hours, 365 days per year.
- Recommend staffing needs for the Operations department.
- Recruit, hire, and ensure adequate training of dispatching staff.
- Recruit, hire, and ensure adequate training of drivers/independent contractors. Monitor revenue and cost levels to ensure efficiency, profitability and institute policies and procedures to correct inadequacies.
- Keep the Regional Manager informed of daily activity.
- Establish and maintain productive relationship and ensure customer expectations are being met.
- Ensure adherence to procedural and policy requirements of various government bodies.
- Assist Branch Manager and Regional Manager.
- Perform all other duties as assigned.
EDUCATION REQUIREMENTS
- High School Diploma or Equivalent. EXPERIENCE REQUIREMENT
- Minimum 1-year experience in a Supervisory capacity in Logistical Operation.
- Minimum 2 years industry experience (logistics).
SKILLS AND ABILITIES REQUIREMENTS
- Must possess excellent leadership qualities.
- Must possess experience in using the Microsoft Maintain a high degree of self-discipline.
- Must possess excellent both oral and written communication.
- Must possess a high level of interpersonal and organizational skills.
PHYSICAL REQUIREMENTS
- Able to lift a minimum of 40 lbs. The above job description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Job Type: Full-time
Pay: $75,175.00 - $83,930.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $75,175 - $83,930
