Technical Product Support Specialist - REMOTE

Job Details What you will do: The mission of the Global Products FSP (Fire Suppression Products) Technical Support function is to provide quality service that exceeds customers' expectations, leading to the wide use and acceptance of our product offerings and solutions; increasing company value and mitigating business risk. Our Field Technical Support Engineer provides support to our internal/external customers, sales team, contractors, and end users. The Field Technical Support Engineer provides efficient, effective, and cordial technical support. This position is not eligible for Visa sponsorship. How you will do it: Work remotely Prepare advanced Bill of Materials for contractors, both domestic and international Create and maintain advanced application specific design and installation drawings and instructions Complete system flow calculations Consult with engineers, architects, and other professional and technical personnel Provide answers to technical questions from distribution, field sales and other customers Gains customer acceptance by explaining system operational improvements Travel to customer sites to assist in on-site hazard analysis when required Serve on technical committees and project teams as required Assist Quality Assurance and Risk Management teams with warranty claims Monitor, Influence and provide guidance on applicable industry codes and standards Reviews literature to assure technical correctness prior to release to the field Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Review manufacturing drawings for accuracy Contributes to team effort by accomplishing related tasks as needed Assist with training of staff in Technical Service and the Training departments Join our team. Apply now! What we look for: Required Bachelor's degree in technology or Engineering preferred or similar background through education or related experience Minimum of 6 years of technical support experience National Institute for Certification in Engineering Technologies (NICET) Level III in Special Hazard Systems or equivalent industry certification a plus Benefits include but are not limited to: Medical (FSA & HSA), Dental, Vision, Health Support Programs, Well-Being Program, 401K and more. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.