What are the responsibilities and job description for the Account Manager position at Thales?
Account Manager
Las Colinas, TX (Hybrid Remote)
Position Summary
Thales/Aviobook is looking for an Account Manager who will be responsible for the success of a portfolio of customers, serving as their primary point of contact and focused on their satisfaction, retention, and revenue growth through upselling. Leveraging expertise in our products and in the industry, you guide customers in optimizing their usage of our solutions. Collaborating with our operations and integrations teams, you oversee the delivery of additional product and services.
In this position, you will work with our Support team to resolve escalated issues promptly. Your dedication drives customer happiness and fuels our growth.
For more information about Thales Aviobook, please reference here: https://aviobook.aero/
Key Areas of Responsibility
- New customer onboarding: Coordinate the timely delivery of product and services through project management. Manage project budget. Provide train-the-trainer training to the customer.
- Managing customer relationship: Develop a long-term business relationship with the customer through trust and transparent communication. Understanding customer needs and preferences thoroughly. Conduct periodic Account Review with the customer. Monitoring customer satisfaction levels and seeking feedback regularly.
- Resolve customer escalations: Resolving conflicts and address customer concerns promptly and diplomatically. Coordinate the resolution of technical issues when escalated by the customer or our Support team. Resolve commercial issues within mandate.
- Commercial account management: Identifying upselling opportunities. Pitch and demo additional products or services. Forecast account revenues. Coordinate contract renewal.
Minimum Qualifications
- Bachelor’s degree in field with minimum of 8 years of experience in account management, project management, sales or similar positions.
- Excellent written, verbal and communication skills, English native speaker, or English proficiency level of C2.
- Ability to work autonomously with limited direct supervision.
- Demonstrated strong customer centricity in previous experiences.
- Proficient with CRM software and Google or Microsoft Office Suites.
- Proven results of delivering client solutions and meeting sales goals
Special Position Requirements
- Schedule: 5-day workweek - 9:00 am to 5:00 pm
- Physical Environment: Hybrid work model available. Employee is required to work on-site at our Dallas office at least 3 days a week or as directed by management.
- Travel: At least once a year to our headquarter in Belgium, possibly including a first trip of two weeks for initial training.
- Customer Location Based or Site Visits: Customer visits will be required frequently, both locally in Dallas and within North America.
- Personal or Company/Pool Vehicle Usage: Flights and/or vehicle will be provided for travel outside of the default assigned office.
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
- Elective Health and Dental plans.
- Retirement Savings Plan with a company contribution and a match, and without vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Company provided Life Insurance.
Why Join Us?
Say HI and learn more about working at Thales click here.
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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.Successful applicant must comply with federal contractor vaccine mandate requirements.
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.
