What are the responsibilities and job description for the Sales Coordinator position at The Arbor Company?
The Barrington Terrace of Naples offers luxury assisted living and dementia care in Naples, Florida. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
Job Summary/Position
Under direction of community sales leadership, the Sales Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team.
Success in this role is measured by:
- High degree of prospective resident and prospective resident family satisfaction
- Excellent customer service metrics
- Synergy and collaboration with community team managers
- Successful sales and marketing efforts Key Duties and Responsibilities:
- Assist in maintaining up-to-date records of all communication with prospective customers using lead management system
- Track each prospective resident from initial contact to the close, and finally, through the move in
- Maintain a strong knowledge of community’s unique selling points, including benefits and services provided to residents and rates
- Maintain a strong knowledge of competitor information
- In the absence of, but with guidance of the Senior Care Counselor, builds positive and trusting relationships with prospects
- Provide the prospective resident or resident family with all move-in paperwork and ensure that it is completed and returned within the specified time frame prior to move-in
- Coordinate with the Resident Care Director to schedule an assessment with the resident as needed
- Inform all departments and associates of the pending move-in date and the necessary information about the resident
- Assist the resident and his/her family with the transition process through on-going communication, sensitivity and reassurance
- Assist with planning and participate in sales initiatives and events
- Other, related duties as assigned
Qualifications:
- Previous administrative and/or customer service experience preferred
- Positive, energetic and enthusiastic attitude, ability to work as a team member
- Availability to work some weekends, some evenings and special occasions.
Arbor9
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
Schedule:
- 8 hour shift
Ability to Relocate:
- Naples, FL 34113: Relocate before starting work (Required)
Work Location: In person
