Retreat Services Manager

Retreat Services Manager The ideal candidate is responsible for overseeing the day-to-day operations and overall care, appearance, and maintenance of the facility including food service, dining areas, kitchen, dish rooms, storage areas, bathrooms, common areas, meeting rooms and grounds.  The Full Time Retreat Services Manager is regularly responsible for opening and/or closing the facility on any given Monday – Sunday, which requires arriving in time to unlock doors and allow guests and other staff into the building in accordance with the Events calendar. This person must assist in maintenance of the inventory of all paper goods, disposables, cleaning supplies, and permanent equipment.  Responsibilities include the following: Operations: Responsible for appearance, cleanliness and maintenance of all common areas. Assists in maintaining various weekly, monthly, and yearly facility inventories. Responsible for overseeing that kitchen linens are picked up, laundered, and returned in a timely fashion. Schedule major floor and carpet cleanings as needed. Assist with weekly inventory of all paper goods, toiletries and supplies, as needed. Monitors all meeting rooms, sleeping rooms, lounges, offices, and lavatories for equipment or furnishings problems, including blinds, plumbing, light bulbs, upholstery, carpet, and HVAC status and notifies the appropriate Manager if special attention is required. Catering Services: Supervise and participate in dining room set up and meal service including dining tables and buffet with necessary equipment and prepared food in a timely manner prior to scheduled mealtime. Working at a fast pace to maintain the buffet, family-style, or table service, throughout meal service, refilling food and beverages, and keeping area tidy as needed. Supervise and participate in set up, upkeep and breakdown of the guest self-bussing station prior to, during and after meal. Breaking down buffet, or other food service, at the conclusion of meal service, and wrapping/storing extra food as per the Chef/Cook on duty. Sweep & mop floor, wipe down chairs, reset dining tables as needed in preparation for next meal. Ensure proper dishwashing, inspecting and putting away of cooking equipment, dishes and utensils. Serving and clearing for guests receiving upgraded service (plated service or family-style, no self-bussing). Gather all menu ingredient information from Chef(s) and disseminate that information to Facility Associates in pre-service meetings. Ensure snacks are delivered at least 5 minutes in advance, with appropriate plates, napkins & utensils, and cleared no later than 15 minutes after, according to the scheduled location and time on the catering schedule. Maintain the Lobby Beverage Station, cleaning and replenishing as needed with beverage supplies, cups, and condiments. This includes setting up the coffee and teas for Shabbat every Friday. Meeting Spaces: Verifies group room usage 1 week in advance; clarifies all set up and equipment needs. Responsible for meeting room and lobby setup and changes, breaking down and re-setting rooms for the next scheduled function according to instructions. Maintain and sets up all audio/visual equipment as assigned. Store and maintain all furniture and equipment in an orderly and neat manner. Maintains and sets up all ritual objects, siddurim and furnishings. Assigns tasks to Retreat Services Associates and monitors progress and quality of performance, as well as task completion. Opens and unlocks the building as scheduled and ensures staff and guest access. Closes building as scheduled and ensures that all exterior and office doors are locked and secure at the end of the day. Guest Rooms and Sleeping Areas: Responsible for delivery of special items like pack ‘n plays, refrigerators, and cots as needed, when housekeeping is not available or on site. Assists with laundry service. Responsible for lounge room setup and changes, breaking down and re-setting lounges for the next scheduled function according to instructions. Monitors water coolers, cups, and collection of trash and recycling inside lounges and outside on walkways on days when housekeeping staff is not scheduled. Other Duties: Must check work email a minimum of twice per shift, once at the beginning and once at the end and respond to emails in a timely basis. Delegate tasks to Retreat Services Associates responsibly and efficiently. Ensure kitchen linens are picked up, laundered, and returned each day. Assist Mashgichim and Cooks when needed in food prep/plating. Take trash out to dumpsters, replace trash can liner, clean trash and compost cans as needed. Assist with deliveries, storing items in their proper place, proper stock rotation, breaking down of boxes, and proper recycling of cardboard. Provide top notch customer service to all guests, assist guests with luggage/boxes upon check-in and check-out, answer general guest inquiries. Assist with Isabella Freedman Kitchen deliveries and offsite catering events, as needed. Other tasks/duties as assigned. Skills and Experience: Associate degree or 3 years similar work experience Good oral and written communication skills Basic knowledge of Microsoft Office and Excel spreadsheets, and good typing skills a plus Knowledge of Kosher laws, Jewish holidays and observances a plus Adamah Employee Standards: Be a team player Sustain a positive, enthusiastic and professional attitude at all times Accommodate requests with a smile and “let me see what I can do” attitude Adhere to supervisor directives Maintain a professional appearance and demeanor; proper and complete uniform, nametag and no earbuds/headphones/Bluetooth earpieces Arrive prior to the scheduled starting time, properly dressed and prepared to work Perform all duties in a timely, accurate, honest, and professional manner Physical Demands: Stand for long periods of time Lift 10-50 pounds Team lift 50 pounds Mental, Physical and Visual Skills: Must be able to follow written, verbal, or diagrammatic instructions with several concrete variables. Able to add, subtract, multiply and divide whole numbers, and do calculations involving fractions, decimals and percentages. Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing. Must be able to do light work, exerting up to 50 pounds of force occasionally, performing such activities as climbing, balancing, stooping, kneeling, crouching, reaching, standing, pulling, walking, pushing, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions. Have visual requirements of mid-range vision. This job description does not state or imply that the above are the only duties and responsibilities assigned to the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.