What are the responsibilities and job description for the Fleet Supervisor position at The Auto Club Group?
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Job Type:
Full timeExempt/Non Exempt:
Job Description:
Position Description
Primary Duties and Responsibilities (details of the basic job functions):
This position is responsible for supervising towing and light service operations to include leading, guiding and empowering a team to achieve all quality and budgeted goals while ensuring safety for all.
Operates service vehicle and provides emergency roadside assistance in a safe, professional manner, ensuring team has all necessary resources to provide excellent service. Provides minor mechanical assistance (jump start, fuel deliver, tire changes, lockouts). Tows vehicles when needed. Provides training/support and assistance to Service Vehicle Operators and Coordinator Service Vehicle Operators. Resolves escalated service problems/situations. Maintains productivity standards for the team.
Ensures team has all necessary resources to provide unsurpassed service by coordinating vehicle maintenance, ordering, inventorying and distributing necessary tools, parts and supplies and maintaining facility in a safe, clean and orderly fashion.
Performs administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
Recruits and retains strong candidates. Coaches and mentors associates. Trains and empowers team to handle work challenges. Coordinates and facilitate monthly safety/staff meetings. Scheduling and deploys resources to ensure service demands are met.
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
- High School Diploma or equivalent
Experience:
- Leading others to successfully achieve goals
- Related or similar roadside service work
- Interacting with vendors, contractors
- Preparing cost and expense reports
- Assisting disabled vehicles and stranded motorists
- Towing and minor automobile maintenance
- Automotive fleet maintenance and repair
- Resolving customer service/damage complaints
Knowledge and Skills:
- Strong safety awareness
- Strong decision-making and problem-solving skills
- Solid interpersonal skills
- Strong customer service ability and communication skills, including written, verbal, presentation and stand-up training.
- Able to operate technical/diagnostic tools
- Able to work under pressure and react to instructions/observations quickly and willingly
- Towing procedures
- Budget preparation techniques
- Basic software packages (e.g. Word, Excel)
- Service vehicles and related equipment used to provide emergency roadside assistance
Certifications:
Valid state driver's license and excellent driving record without physical restrictions which would prevent driving during day or night hours or for extended periods of time.
Must pass DOT physical where required by the DOT or ACG policy
Preferred Qualifications
- College level coursework in Business Administration or a related field.
- Previous Service Technician experience
- Solid mechanical background and understanding of automotive repair
- Familiarity with area streets and landmarks
- Working knowledge of work processing and e-mail applications. Microsoft applications knowledge is preferred.
Work Environment
7-day, multiple shift operation which may require "on call" duty at times.
Works in a temperature-controlled office environment, warehouse or field; exposure to road hazards and temperature extremes when driving. Occasional (up to 30% of work time) lifting, pulling and pushing.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14 million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
As an equal opportunity employer, ACG is committed to providing equal opportunity in all employment practices,
including but not limited to: selection, hiring, assignment, re-assignment, promotion, transfer, compensation,
evaluation, benefits, training and development, discipline and termination. The company prohibits discrimination,
harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual
preference/orientation, marital status, pregnancy, childbirth or related medical conditions, age, disability or
handicap, citizenship status, service member status, genetic information, or any other category protected by
federal, state, or local law. Violation of this policy may result in disciplinary action including termination of
employment.
