Salary Job Openings

Hostess / Host

The Ballantyne, a Luxury Collection Hotel
Charlotte, NC Full Time
POSTED ON 5/10/2024

Job Description


Guest Service
- Greet and make all guests feel welcomed to the restaurant.
- Present a clean and professional appearance at all times.
- Maintain a friendly, cheerful and courteous demeanor at all times.
- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
- Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.

Preparation
- Set up host stand, review guest reservation book and maximize the set-up of the dining space to provide positive memorable guest experiences.
- Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet service standards.
- Take guest reservations or provide information regarding the restaurant or any other hotel amenity or service.
- Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
- Assist with special projects (menu changes, signage, etc.) as needed.
- Ensure proper table set-up and make minor adjustments as needed.
- Examine each table for missing items. Remove any items that do not meet cleanliness standards.

Source: Northwood Hospitality

Salary.com Estimation for Hostess / Host in Charlotte, NC

$21,983 - $27,883

For Employer

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