Service Writer

About us

The Brake Busters is a small business in Brentwood, CA. We are professional, customer-centric, supportive and our goal is to The Brake Busters is a family owned automotive repair facility located in Brentwood. We offer full services for vehicle maintenance on both domestic and foreign vehicles. Our company strives to provide customers with the best service to promote customer loyalty and confidence..

Our work environment includes:

• Growth opportunities
• Casual work attire
• On-the-job training
• Company perks

Service Writer

Description:

Looking to fill a Full-Time Automotive Service Advisor Position at a 5-star independent shop. Our ideal Service Advisor will take on the responsibilities of day-to-day operations of the shop in order to provide customers the best experience possible while acting as a liaison between our customers and service technicians to increase efficiency and workflow within the shop. We are a rapidly growing business looking for a dedicated and personable new hire to continue our dedication to customer satisfaction.

Responsibilities:

· Greet customers

· Listen to customers to learn more about vehicle history, potential problems and the services they would like to receive

· Enter customer information and repair concern into computer database

· Assign vehicles to automotive technicians

· Clearly communicate automotive repair issues and repairs needed to both customers and technicians

· Oversee daily work of employees

· Generate timelines and estimates for repairs and discussing options with customers

· Explain all services options to customers, including time and estimates

· Assist customers on warranty protections and other potential cost-saving service options

· Track maintenance or repair status, fill out reports on labor and cost of all services

· Go over the Digital Multiple Point Inspection with customers and answer any questions they may have

· Maintain accurate records relating to clients, their vehicles, parts, and service history

· Ring up customers at front desk and facilitate financial transactions

· Manage shop workflow

· Ensure that all deadlines are met

· Order supplies

· Perform customer service duties, including but not limited to: answering phones, text messages, emails, schedule services appointments, calling customers to inform them of their vehicle’s repair status, and advising customers when vehicles are ready for pick up

Preferred:

· Knowledge of Mitchell

· Strong organizational, decision making, and problem-solving skills

· Work history of adaptability to communicate with technicians, customers, and management

· A strong understanding of automotive technology and the automotive industry

· An interest to grow with an ever developing business

Skills:
·Strong communication skills - written & verbal.
·Excellent listening skills - both written & verbal.
·Excellent interpersonal skills - both written & verbal.
·Ability to perform duties listed above with a high degree of accuracy & attention to detail.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Brentwood, CA 94513: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $50,000 - $70,000