Telephone Operator

Overview

Handles incoming and outgoing calls, paging, public address and doctors’ answering services.  Handles all emergency codes and any other emergency condition.  Must operate SLI Console, page Console, doctors’ answering services, TTY Computer and CRT Computer.

Responsibilities

• Takes messages on doctors’ answering services. Records and delivers messages to doctors on answering service.
• Directs callers to proper departments.
• Pages doctors for emergency and routine calls.
• Notifies the proper staff in case of emergencies, i.e. fires, emergency codes, disaster drills, etc.
• Records information concerning doctors entering and leaving Hospital premises.
• Records and places long distance calls and telegrams.
• Provides general information on incoming calls, visiting hours, hospital location, and patient information.
• Removes patient’s name from list due to discharge or expiration.
• Tests Motorola Page Units, and if necessary, issues new batteries.
• Responsible for console and its smooth operation while on duty.
• Performs other duties as requested.

Qualifications

Education:

• High School Graduate or equivalent. 

 Experience:

• At least two (2) years' telephone operations experience.
• Generally at least two (2) months' on the job training required to perform job with minimum supervision.

 Knowledge and Skills:

• Knowledge of #701 Centrex Console, #800 PBX, SLI, TTY Computer and CRT.
• Must be able to handle 125 various types of calls per hour.
• Must be able to take reports of phone trouble and enter in book.
• Must be able to take traffic readings by the hour and day.

• Ability to fully utilize BHMC’s electronic record systems, equipment and other healthcare and billing systems relevant to this position.

Physical Requirements:

• Mostly sedentary work.
• Must be able to sit for long periods of time; close continual visual attention.
• Hearing and seeing must be good.
• Must be able to work in close quarters.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of The Brookdale Hospital Medical Center.

BHMC is an equal opportunity employer, it is our policy to provide equal opportunity to all employees and applicants for employment without regard to race, color, religiion, national origin, maarital status, military status, age, gender, sexual orientation, disability or handicap or other characteristics protected by applicable federal, state, or local laws.