What are the responsibilities and job description for the Restaurant Supervisor position at The Casso?
About Us:
If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Casso with Pyramid Global Hospitality can mean for you!
Description:
At The Casso we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. The Casso boasts 126 guest rooms, an on-site F&B outlet and a bar!
If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Casso with Pyramid Global Hospitality can mean for you!
We offer our associates the following incredible benefits:
- Associate Referral Bonus
- Incentive Bonus Plans
- Quarterly Bonus Program
- Paid Time Off (PTO)
- Unlimited PTO Rollover
- PTO Cash Out Option
- 5 Sick Days
- 7 Paid Holidays
- One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry
- Company Paid Life & AD&D Insurance
- 401K Match
- Complimentary Meal Program
- Tuition Reimbursement
- Marriott Hotel Room Discounts Worldwide
- Free Parking
- Advancement Opportunities
SUMMARY:
The Restaurant Supervisor is primarily responsible for leading and supervising the Front of House Food and Beverafe team. They will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Restaurant Supervisor will work with the Restaurant Manager to ensure maximum efficiency.
ESSENTIAL JOB FUNCTIONS:
- Achieve customer satisfaction and compliance with policies/procedures in the Outlets
- Train, praise, coach and assist associates in the F&B operations
- Monitor performance and recommend corrective action as needed
- Respond to customer needs and rectify any guest issues
- Oversee cash handling and check/credit policies and procedures
- Conduct pre-shift meetings to inform staff of daily events
- Promote teamwork and quality service
- Routinely greet guests, serve food and beverage and service other outlets departments
- High school diploma or equivalent education
- Minimum of 2 years of employment in the Food & Beverage industry
- Prior restaurant experience a must
- Prior hotel experience a plus
- Highly organized and detail-oriented
- Exceptional guest-focus
- Team oriented approach
- Ability to work nights and weekends
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