Customer Service Representative - Part time

About The Chefs' Warehouse
The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 2,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 35,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission: The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values:
Curious & Creative
Hungry For Food & Results
Entrepreneurial
Forward Thinking & Flexible
Supportive (Of Peers & Chefs)

Position Summary: Our growing organization is looking for a skilled problem solver to join our team as a Part time Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What you’lldo:

• Accurately receive, process and invoice customer orders in a timely manner.
• Provide detailed product information to customers, which will support them buying the right product to fit their needs.
• During live calls, engage the customer using suggestive selling with the goal of increasing the order size.
• Maintain productivity, accuracy, and other team performance metrics.
• Maintain minimum accuracy of 99.25%.
• Maintain minimum productivity of 100 lines per hour.
• Provide the highest level of service to our customers. Ensure that customers receive answers to their questions in a timely manner and that all issues result in positive resolution and outcome.
• Be able to provide details of communication between customer and CSR and alert the Sales Representative as needed when new items are being requested or issues are happening at the account.
• Ability to assist/train fellow team members with questions or issues about orders being taken.
• Ability to work with top gross accounts with little to no supervision and reporting all issues that may arise to Supervisor or Manager
• Accurately run the shift as an opener/closer point of contact, able to delegate tasks and help colleagues as needed, being the point person between the warehouse managers and team
• Provide training and help with the evaluation of new hires based on training performance and overall development growth during the 90-day onboarding period.
• Accurately checking all tasks are done and holding team accountable for duties assigned

About you:

• Minimum one year experience in a high-volume customer service department environment.
• Knowledge of produce and other food products and the motivation to continually learn on the job.
• Ability to work in a fast paced, metrics-driven environment, Self-motivated, professional ability to multitask, and work well under pressure.
• Excellent interpersonal skills with the ability to develop and maintain a team atmosphere.
• Excellent customer focus and customer service skills.
• Ability to anticipate problems before they arise.
• Excellent decision making and problem-solving skills.
• Ability to read, write, and speak fluently in English language required. Spanish a plus.
• Ability to work nights, weekends, and holidays.
• Strong technology and computer skills required

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.