Installation Assistant

Overview

The Installation Assistant measures, preps and installs custom closets in customer homes, while providing exceptional customer service.  This position may work solo or as part of a team during projects. This position communicates regularly with Installation Schedulers, Design Consultants, Store Managers and Area Directors.  This is a full-time hourly, non-exempt position. 

What We Stand For  

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. 

Responsibilities

• Accurately measures spaces (in inches and millimeters) and identifies all obstructions that could impact the customer’s design
• Arrives at the customer’s home on time to assist the transportation company in safely and efficiently moving product into the customer’s space
• Inventories all product and immediately calls in any damaged or missing product to The Container Store Services
• Protects all customer property, flooring and walls to prevent damage
• Removes any existing closet systems and performs basic patch and paint on areas removed
• Performs accurate and precise installation per the design plans
• Cleans the workspace and removes trash and debris
• Performs service orders if needed, due to errors, damages or missing product to complete a customer’s space
• Acts professionally when in the customer’s home and resolve issues any issues that may arise
• Drives up to 200 miles per day depending on job location, although most jobs are within 25 miles of a Dallas-Fort Worth metroplex store
• Make sound decisions in the best interest of our customers and our company
• Consistently arrives promptly to work the assigned schedule
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties

The Benefits of Working Here 

Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure.  Some of our benefits include: 

• Competitive Pay 
• Medical/Dental/Vision Plans 
• Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera 
• Paid Time Off plus Holidays 
• 401(k) Retirement Plan
• Employee First Fund: providing grants to employees experiencing unforeseen emergencies 

Qualifications

• Preferred but not required, experience as trim carpenter, finish carpenter, cabinet installer, mill-works installer, wood-shop worker or similar job within the carpentry industry
• Experience providing exceptional customer service
• Knowledge of Salesforce Field Service a plus
• Able to safely use a table saw, miter saw, circular saw, router, nail gun, etc.
• Able to measure accurately in inches and millimeters
• Takes pride in work with great attention to detail
• Reliable transportation for travel to customers’ homes for scheduled appointments
• Must have valid automobile insurance, pass appropriate state car inspection and sign vehicle inspection form 
• Must meet safety regulations including passing a Motor Vehicle Records report, a criminal background check and a pre-employment drug screen
• Basedin the Dallas/Ft Worth area
• Ability to work in a constant state of alertness and a safe manner
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Knowledge of industry business and passion for following trends in the industry
• Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

The Container Store promotes a smoke-free, drug-free environment. 

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act

Distribution Center Physical Requirements

State Specific Notices