What are the responsibilities and job description for the Service Manager position at The Contractor Consultants?
Lead with Excellence: Service Manager Needed at B&M Electric
Job Title: Service Manager
Company Name: B&M Electric
Hourly: $35-$45/hr depending on experience. Base pay & Bonus Potential! (base of $60-$65k with potential to make $100k annually!)
Full Job Description
B&M Electric, a recognized leader in the electrical services industry, is on the lookout for an experienced Service Manager to lead our service department. This pivotal role is centered around managing a team of skilled service advisors and technicians, ensuring operational excellence, and delivering unmatched customer service. Your expertise in electrical repair, coupled with a strong sales acumen and a comprehensive background in electrical codes and permitting, will drive the success and efficiency of our service operations.
Who we are:
B&M Electric Is the BEST in the South Bay. We're the top service, repair, and residential EV power installers in our area, and we raise the bar for professionalism in the industry. Our
specialists are the most knowledgeable and technically skilled out there, and our customer service is second to none. We treat clients like family, delivering top-shelf work with transparent pricing and educating them along the way. In recent years, we've doubled the size of our crew and cultivated a team we love. We transform the lives of our team members with a culture of training, wellness, and growth.
Responsibilities include but are not limited to:
- Operational Management: Oversee the daily operations of the service department, ensuring smooth workflows and high standards of service delivery.
- Leadership: Lead, train, and mentor a team of service advisors and technicians, fostering a high-performance work environment.
- Customer Satisfaction: Ensure customer satisfaction through exceptional service and swift resolution of any issues.
- Scheduling and Materials: Efficiently manage scheduling and material logistics to support project timelines and budgeting.
- Sales and Budgeting: Monitor sales revenue and project budgets, driving revenue through efficient process implementation and system management.
- Training and Development: Conduct training for technicians to ensure compliance with current electrical codes and best practices.
- Inventory Management: Oversee warehouse operations and material inventory to ensure efficient resource allocation.
The ideal candidate should possess:
- Experience: 15 years in the trades with a strong focus on electrical systems, including significant experience managing a service department and working on a sales team.
- Technical Skills: Extensive knowledge of electrical repair and maintenance procedures, including journeyman electrical experience.
- Leadership Skills: Proven ability to lead and manage teams, with excellent communication and interpersonal skills.
- Sales Acumen: Demonstrated ability to meet or exceed sales targets and effectively upsell services.
- Organizational Skills: Strong organizational capabilities with the ability to manage multiple tasks and responsibilities simultaneously.
- Customer Service: Commitment to providing high-quality customer service and aligning services with customer needs.
Benefits:
- 401(k) matching
- PTO
- Career Growth
- Ongoing Training - Weekly Program
- Medical Reimbursement options
- WorkLife Balance
- Employee discount
- Continued Education reimbursement
Schedule:
- 8 hour shift
- Monday to Friday 8:00 - 5:00pm
Work Location:
- Torrance, CA 90503 - Pick up and Drop Work Truck
- South Bay and Surrounding areas
At B&M Electric, you will find a collaborative and supportive work environment that values innovation and dedication. We offer competitive compensation and opportunities for professional growth. If you are a motivated Service Manager seeking to advance your career in a dynamic company, apply today to help us continue providing excellent electrical services and enhancing customer satisfaction.
At B&M Electric , we foster a family-like environment where every employee is valued. As an equal opportunity employer, we prioritize diversity in our workforce, recognizing that innovation thrives on varied perspectives. We embrace individuals from diverse backgrounds, including ethnicity, religion, and education, without regard to race, age, gender, or sexual identity.
Salary : $100,000
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