Host, The Henry (Overnight)

***$1,000 HIRING BONUS***

As a Host at The Henry, you will be one part handy helper and two parts guest service guru, throwing your charismatic personality straight into the social mix. Your open mind to new approaches and interest in learning from others will ensure you develop valuable skills even as you help create an energetic atmosphere sure to lift guests' spirits.

PRIMARY JOB DUTIES:

Duties include, but are not limited, to the following:

• Handle initial friendly reception to the guests upon arrival and provide a prompt courteous escort to a dining table.
• Provide exceptional service.
• Answer telephones and take reservations.
• Utilize guests name when applicable.
• Verify complimentaries, if applicable.
• Maintain professional grooming and appearance and act as a role model according to established rotation procedure.
• Distribute menus and introduce employees.
• Answer any guest questions and refer them, if necessary, to appropriate management employees.
• Monitor guests' needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintain professional rapport with marketing hosts and communicate needs to prioritize services.
• Demonstrate promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Maintain menu knowledge.
• Other duties as assigned.

QUALIFICATIONS:
Required:

• At least one year experience as a host/hostess in a high volume restaurant.
• Ability to anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
• Strong written and verbal communication skills with the ability to effectively communicate in English.
• High school diploma or equivalent.
• Excellent customer service skills.
• Polished appearance and demeanor.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 18 years of age.

Preferred:

• Previous experience in a large, luxury resort setting.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in operational environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
• Constant contact with executives, department management, applicants, employees and guests is necessary.
• Requires prolonged sitting or standing and mobility.
• Prolonged telephone usage.
• Bending and reaching.
• Transporting, pushing, pulling, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Use of standard office equipment.
• Basic math.
• Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
• Ability to distinguish letters, numbers and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.