Compliance Manager

Donaldson is looking for a Compliance Manager to manage all aspect of housing compliance and oversee LIHTC, HUD and Section 8 related matters. A minimum of five years related experience practicing with solid knowledge of HUD, Section 8, and LIHTC program is required. Experience with the HUD 4350.3 Handbook and IRS Section 42 compliance is required. Applicant must understand basic multifamily property management concept and have excellent written and verbal communication skills, outstanding interpersonal skills. The ability to multitask and maintain a professional appearance are a must. Computer literacy is essential. Knowledge of windows-based software is required. General accounting and budget experience are preferred. MRI experience is preferred. Hybrid work schedule. Must have reliable transportation. We offer a competitive salary and excellent benefits package to include medical, dental, vision, AD&D/ Life, disability, 401K, Paid time off (PTO), and more. Our company believes in a drug free work environment, therefore a drug screen will be required.

Donaldson was recognized by GoodSeeker in 2021 as a Top 20 Values-Driven Employer in the Greater Washington Region. Donaldson’s core values are INTEGRITY * EXCELLENCE * COMMITMENT * ADAPTABILITY * INNOVATION * OWNERSHIP * COMPASSION * UNITY. We are dedicated to providing an exceptional customer experience through a total team commitment to our Vision, Mission, and Values. Share these values with us? Join our team! Donaldson is an Equal Opportunity Employer.
EOE

Job Description

Job Title: Compliance Manager
Reports To: Senior Vice President of Asset Management
FLSA Status: Exempt

SUMMARY OF ESSENTIAL DUTIES

The Compliance Manager is responsible for all aspects of housing compliance for Donaldson’s growing real estate portfolio. Specifically, the Compliance Manager is responsible for overseeing all LIHTC, HUD, and Section 8 related matters. The position requires the Compliance Manager to:

• Keep the Donaldson Promise, providing the best possible customer experience for clients, residents, external agency representatives, internal associates, etc.
• Communicate with, listen and respond to co-workers, customers, and agency representatives.
• Take advantage of opportunities to go above and beyond.
• Be responsible on a high level for ensuring compliance with all Regulatory Agreements and Partnership Agreements.
• Be responsible for all monthly, quarterly, annual, and, as needed, periodic reporting to federal agencies, funding agencies, tax credit syndicators, or owners in matters relating to compliance.
• Act as the primary liaison between the Company and the various agencies and funding partners and the primary liaison for staff to ask questions and ensure compliance.

RESPONSIBILITIES

Reporting

The Compliance Manager reports directly to the Senior Vice President of Asset Management.

Supervising

The Compliance Manager will supervise outside vendors who perform compliance reviews and services for Donaldson.
Planning

• Create and maintain a master calendar in coordination with on-site staff to ensure all reporting to the appropriate agencies and/or others is completed and delivered by the required deadline.
• Review all regulatory agreements at the assumption of management.

• Create and conduct compliance training and orientation for Property Management staff.
• Monitor annual rent and income increase publications for each county and immediately alert property staff of any new rates.
• Monitor utility allowance changes for each county and immediately alert property staff of new rates.
• Updates all assisted programs' flat rent, maximum rent, and income limit schedules.
• Verify the accuracy of electronic records before any file review.

Organizing

• Organize and maintain records of compliance reports and responses.
• Organize, create and maintain deadline calendars and prepare and submit Section Contract renewals.
• The Compliance Manager will be given a degree of autonomy to devise and implement systems that best accomplish the goals of the position and the Company.

Directing

• Work with staff to correct file deficiencies.
• Be present for all agency file reviews
• The Compliance Manager will be given a degree of autonomy to devise and implement systems that best accomplish the goals of the position and the Company.

Controlling

• Monitor tenant files and properties to ensure compliance with HUD, Tax Credit, and investing agencies, including funding providers.
• Monitor federal and state laws regarding the Violence Against Women Act, Tax Credit Program, HUD Section 8, and other governing regulatory development related to affordable housing and incorporate changes into policy and procedure.
• Monitor monthly submission of vouchers to Tenant Rental Assistance Certifications (TRACS).
• Monitor the reconciliation of the Housing Assistance Payment (HAP) and monitor the reconciliation of all TRACS discrepancies.
• Monitor properties to promptly ensure the annual recertification process is being done correctly.
• Monitor overall portfolio performance in regards to timeliness and accuracy of reporting.
• Actively monitor HUD and Tax Credit notices and changes and provide the property management team with detailed information.
• Monitor annual rent and income increase publications for each county and immediately alert property staff of any new rates.
• Monitor utility allowance changes for each county and immediately alert property staff of new rates.
• Performs internal tenant file reviews and quality control audits.
• Verify the accuracy of electronic records before any file review.
• Ensure that the necessary Enterprise Income Verification (EIV) reports are maintained and monitored as required by HUD.

Communication

• Gathers and prepares necessary documentation for regulatory compliance audit reviews and promptly prepares responses to address any compliance findings, submitting to Senior Vice President of Asset Management for review before submission to auditing agency.
• Act as the liaison between third-party consultants who perform reviews of initial and recertification Tenant Income Certifications. Monitor results of these reviews and train staff or implement new procedures as required.
• Provide Property Management Team with advice and information regarding property operations related to compliance.
• Provide Senior Vice President of Asset Management with insight and advice on property operations, especially regarding compliance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

• Understanding of basic multifamily property management concepts.
• Ability to communicate effectively both orally and in writing.
• Be bonded or bondable.
• Ability to shift priorities in an atmosphere where interruptions are frequent.
• Ability to meet all timelines and target dates with complete and accurate reporting.
• Proficiency with computers (especially Windows and MS Office) and learning property management software.

EDUCATION AND/OR EXPERIENCE

A bachelor’s degree from a four-year college or university is preferred. Five years of related experience practicing with solid knowledge of HUD, Section 8, and LIHTC programs is required, and working knowledge/experience with the HUD 4350.3 handbook and IRS Section 42 compliance. The ability to manage multiple tasks in a fast-paced environment is crucial and maintain a professional appearance and demeanor at all times. General accounting and budget experience are required.

CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

Certification in Low Income Housing Tax Credit compliance from an accredited provider such as Quadel (TAccs), National Affordable Housing Management Association (SHCM), National Center for Housing Management (TCS), National Association of Home Builders (HCCP), as an example.

SKILLSET

Excellent written and verbal communication skills are required. The ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of residents or employees is needed.

Outstanding interpersonal skills are needed. The ability to solve practical problems and employ analytical decision-making skills is a must. Also necessary is thinking and reacting quickly where only limited standardization or direction exists and working well under pressure.

Mathematical skills are necessary, such as applying concepts like fractions, percentages, ratios, and proportions.

Computer literacy is essential. Knowledge of Windows-based software is required. Proficiency in Microsoft Word and Excel is necessary. Knowledge of MRI and other accounting/property management software is desired.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the primary duties of this job, the employee is regularly required to:

• Communicate with and listen and respond to co-workers and customers.
• Frequently walk the properties to show the property to prospective residents and inspect apartments and/or the physical asset.
• Occasionally lift and/or move up to 10 pounds.
• Must be able to utilize standard office equipment and assess files and documents.
• Must be able to work while seated for extended periods.

Job Type: Full-time