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Team Leader

The Escape Game
The Escape Game Salary
The Colony, TX Full Time
POSTED ON 4/10/2024

POSITION DESCRIPTION: Team Leaders exist to encourage, challenge, serve, and empower their team to uphold our service and hospitality standards. They are ultimately responsible for the success or failure of a shift. The ideal TL is excited to be flexible and creative in a fast-paced, challenging environment.


HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM

  • LEADING AND COMMUNICATING WITH A TEAM OF 4-15
  • CREATING A FUN, POSITIVE ATMOSPHERE
  • OPENING AND CLOSING THE STOR
  • ENSURING OPERATIONAL EXCELLENCE ON SHIFT BY:
    • MAKING SURE GAMES START ON TIME
    • FACILITATING TEAM MEMBER BREAKS
    • UPHOLDING TEG STANDARDS
    • ADDRESSING MAINTENANCE ISSUES
    • MANAGING CASH/INVENTORY
    • ENSURING EACH GUEST HAS A FIVE-STAR EXPERIENCE

JOB REQUIREMENTS

  • EXPERIENCE AND MASTERY OF THE GAME GUIDE AND GES POSITIONS (INTERNAL TRAINING)
  • DEMONSTRATED LEADERSHIP ABILITY WITH 1-2 YEARS EXPERIENCE IN A GUEST-FACING SETTING PREFERRED
  • FLEXIBLE AVAILABILITY. THIS ROLE NEEDS TO BE ABLE TO WORK WORKS NIGHTS, WEEKENDS, AND/OR HOLIDAYS

KNOWLEDGE, SKILLS, AND ABILITIES

  • GENUINE LOVE FOR SERVING OTHERS
  • HIGH CAPACITY FOR CREATIVE PROBLEM SOLVING
  • EXCELLENT DISCERNMENT
  • FLEXIBLE MULTI-TASKER
  • POSITIVELY INFLUENCES OTHERS
  • EMBODIES TEG’S MISSION AND VALUES
  • BASIC COMPUTER SKILLS (GOOGLE SUITE EXPERIENCE IS HELPFUL)
  • MAINTAINS COMPOSURE IN HIGH STRESS, FAST PACED ENVIRONMENTS

Salary.com Estimation for Team Leader in The Colony, TX
$83,423 to $106,124
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