What are the responsibilities and job description for the Royal Service Agent position at The Fairmont Hotel?
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Employee Benefit card offering discounted rates in Accor worldwide.
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Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.
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Job Description
First impressions are everything. Royal Service is designed to deliver service excellence while focusing on efficient, friendly and timely service. During the moments of contact with both internal and external guests, the colleagues are to eliminate passing the guest around. This will ensure efficient communication within, to and from the hotel.
All communications are to be answered in accordance with Fairmont Standards and Service essentials.
Messages are taken and conveyed accurately.
Royal Service is utilized at all times for logging guest requests and complaints which are followed through to completion.
Collaborate with fellow departments to ensure tasks are completed in a timely manner.
Communication is conducted primarily via phone and includes use of radio and computer.
Qualifications
Service focused personality is essential; experience is an asset.
Prior experience working with Opera or a related system.
Ability to use a computer for communications and call logging.
Clear fluency in English; additional languages are a plus.
Must be effective at listening, understanding and clarifying the concerns and issues raised by coworkers and guests.
Must work well in stressful, high pressure situations.
Additional Information
A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.
