What are the responsibilities and job description for the CROWD MANAGEMENT position at The Family Arena?
Current Status: Open
Department: Guest Services
Type: Part-Time Hourly
Immediate Supervisor: Guest Services Manager The primary responsibility of crowd management personnel is to guard designated areas by restricting access to the general public and to all who are not properly credentialed. It is important to be as courteous, polite, and helpful as possible to guests without allowing access to a restricted area. Crowd management representatives are positioned at key security and high-traffic areas, including but not limited to; player benches and locker rooms, performer dressing rooms, front of stage, loading dock doors, truck and bus gate, guest entrances/exits, and the arena floor. They will also be responsible for maintaining order when necessary to ensure the safety of all people who use this facility.
- Smile and make eye contact!
- Monitor metal detectors and wand guests as needed
- Inspect all bags coming into the Arena
- Assist ushers and ticket takers in their duties when necessary.
- Provide direction to lost and confused guests.
- Direct guests away from unauthorized areas.
- Know and enforce the policies and procedures of the facility and the event.
- Keep restricted areas and seating sections clear of unauthorized personnel.
- Keep the safety of all performers, promoters, personnel and guests in the highest regard.
- Know when to say “yes” and how to say “no.”
- Be on time. Be in uniform and ready to work at your call time.
- Must be able to work weekends, holidays, and all shifts.
Qualifications:
Please call the Job Hotline at 636-949-7320 to learn of other employment opportunities and /or to check on the status of other vacancies for which you have applied. This service is available 24 hours a day. St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.