Case Manager

Position Summary:

The Case Manager for the Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program will serve as the main point of contact for Customers (TANF recipients referred to Fedcap by the District of Columbia's Department of Human Services). The Case Manager shall coordinate all services to ensure that Customers are making meaningful progress toward preparing for and obtaining employment. Case Managers shall develop trusted working relationships with assigned TANF Customers and shall monitor Customer engagement and progress up through the first year of a Customer's employment. Case Managers shall coordinate multiple activities with Fedcap staff and other providers, as well as assist Customers in reporting work participation.

Two separate programs comprise our Workforce Development contract with the District of Columbia's Department of Human Services (DHS); Job Placement's primary focus is Customer placement into unsubsidized employment; and Education and Occupational Training's primary focus is to enhance a customer's skill level through education and training to be referred to a Job Placement program after receiving credentials. Additional details provided below: 

Education and Occupational Training (EOT): Case management supports, barrier removal, development and monitoring of training programs, possible on-site training with industry-recognized credentials. Outreach and non-compliance support services.

Job Placement (JP): Case management supports, barrier removal, job readiness training, job development services, services to assist with career advancement, retention services. Outreach and non-compliance support services

Essential Job Functions:

• Coordinate with all external Providers (including Secondary Service Providers, District Agency Providers, and Community Providers) and ensure that Customers are making meaningful progress toward employment.
• Responsible for conducting outreach to referred Customers, engaging Customers in Provider activities, and re-engaging those Customers who start to participate and subsequently disengage.
• Review DHS-administered assessments, develop and amend Customers' Detailed Individual Responsibility Plans (DIRPs), and help Customers overcome barriers to program engagement and participation.
• Develop trusted working relationships with assigned TANF Customers and monitor Customer engagement and progress up through Customer's first year of employment.
• Coordinate multiple activities outlined in the Customer's DIRP and assist Customers in reporting work participation.
• Ultimately responsible for the engagement of Customers and works with all staff to identify appropriate activities, resources, and supports for Customers.
• Observe all policies and procedures and attend all required training and certifications as scheduled.
• Responsible for capturing and recording employment information and then working closely with the Customer to maintain and obtain job promotions and/or salary increases on the job.
• Diligently verify and report all aspects of Customer milestone achievements to DHS.
• Stress urgency and ownership, guiding Customers through a learn-by-doing process during their service planning and delivery.
• Provide counseling, intervention, and program action planning and delivery.
• Facilitate the successful utilization of job readiness training, rapid job searching, job retention services, and/or education services.
• Document activities, participation, compliance, and employment progress in the Electronic Case Management (ECM) systems.
• Assist in compiling data for reports, including but not limited to, Customer timesheets and placement and retention reports.
• Participate in learning collaboratives through both regional and online conferences.
• Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

• Bachelor's degree in social work, social services, counseling, business administration or related field from an accredited institution.
• Three (3) years' experience in vocational rehabilitation, case management or related field; and/or work experience determined to be acceptable to the agency.
• Bilingual in Spanish a plus.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equal Opportunity Employer