Job Posting for Help Desk Support Technician at The FixHRs
The FixHRs has been contracted to fill the role of Help Desk Support Technician for an organization in Trenton, NJ.
Responsibilities
Ensure complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards.
Briefs customers as well as management on the status of current resolution efforts and attends daily/weekly meetings.
Maintains daily tickets and reports to ensure the highest service levels are maintained.
Serves as technical advisor, providing front telephone, remote desktop, and onsite desktop support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.
Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.
Qualifications
Associate's degree in Computer Technology/ MCDST/ MCTS (Windows 10)/ A certification or equivalent work experience in desktop support and customer service environments.
4 year's progressively responsible experience, demonstrating in-depth working knowledge with a broad range of Microsoft Windows desktop support technology and best practices.
Windows 10/11 installation and deployment.
SComputer imaging or similar desktop imaging technology.
Office 2016/365 installation and support.
Anti-Virus installation and support.
Printer support.
Android/ iPhone/ iPad support and configuration.
Windows wireless support.
Multiple vendor desktop and laptop support.
Remedy or equivalent ticket management system experience.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
4 years
Schedule:
Monday to Friday
Weekends as needed
Ability to Relocate:
Trenton, NJ: Relocate before starting work (Required)
Salary.com Estimation for Help Desk Support Technician in Trenton, NJ
$40,367 to $50,615
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