Mailroom Clerk

Job Description: Mail Specialist

IMPORTANT TO KNOW:

1. This is an on-site position. Hours will be 7:30 am - 4:00 pm PT. 6303 Owensmouth Ave., Woodland Hills, CA 91367

2. Resource will be paid as a W-2 employee by the staffing supplier.

JOB SUMMARY:

• Processes various outgoing mailing projects, including but not limited to folding, inserting, addressing and applying postage to mail pieces.

• Adhere to quality requirements in order to ensure mail is prepared and submitted to the US Government Client and/or outside vendors according to postal standards.

• This includes understanding postage rates as well as knowing the difference between various types and classes of mail.

• Works closely with management to identify/implement Lean initiatives for continuous operational improvement.

Essential Job Functions:

• On a daily basis collect, process, return and/or redistribute mail coming directly from Farmers campus, inner-office or via the US Government Client.

• Special attention and responsiveness will be given to all time sensitive, confidential, critical and accountable mail.

• Monitor and control various special or daily projects to completion. This includes understanding scope, asking clarifying questions, and ensuring service level agreements and

commitments are met.

• Adhere to quality requirements to ensure mail is prepared according to postal standards.

• Sort and meter incoming campus mail, ensuring the correct cost code and postage rates are used.

• Prep and prepare time critical Certified, Certificate of mail, Registered mail and Express mail.

• Process miscellaneous requests and complete mail processing tasks as needed based on workload and/or staffing availability.

• Document jobs processed for reporting and job tracking functions, including but not limited to incoming job log(s), daily mail request log and other log as required.

• Document existing/new procedures and special instructions for various jobs to ensure job reference sheets are up to date.

• Utilize the people finder database, or other methods, in order to find and locate specific individuals/departments ensuring all applicable mail pieces are accurately and

expeditiously redirected to the appropriate location.

• Conduct research and investigate unidentifiable mail, utilizing multiple Farmers databases looking for the correct forwardable location.

• Provide management with search results for all unsuccessful forwards in order to determine next processing steps.

• Operate various automated machinery including meter machines, table-top folders, inserters and/or other equipment as needed.

• Perform expected machine maintenance tasks in a proper and timely fashion.

• Transport completed mail projects directly to the local Post Office, including but not limited to, sensitive and time critical proof of mail, Express Mail, or other accountable and

tracked mail.

• Pick-up and/or deliver mailing projects to and from outside vendors on an as needed basis.

• Ensure the integrity, accuracy, safety and confidentiality of mail handled by Mail Services is within accordance to Farmers internal policies and compliance standards.

• Handle customer questions, requests for information or special mailing requests via email or phone.

• Communicate with outside suppliers as needed to ensure up time on equipment while documenting machine issues and services calls.

• Work closely with management to identify/implement Lean initiatives for continuous operational improvement.

Education Requirements: High school diploma or equivalent required

Special Skill Requirements:

• Possesses flexibility to work in a fast paced, dynamic environment. Proficient in English written and verbal communication skills. Possesses strong technical aptitude. Proficient PC

skills including Microsoft Office. Excellent organizational skills. Detail oriented.