Assistant Manager

The assistant manager is responsible for assisting the general manager fulfill the operations requirements. To contribute to the growth, efficiency and success of the business.

Job Type: Full-time

Benefits: Flexible schedule. Hourly plus credit card & cash tips. 401K if requirements met. Paid time off.

Summary of responsibilities and essential job functions include, but are not limited to, the following:

Operational Support

• Assist in overseeing day-to-day operations, ensuring smooth workflow, and maintaining operational efficiency.
• Help manage staff schedules, ensuring appropriate coverage to meet customer demands.
• Monitor and maintain inventory levels, coordinating with suppliers (if needed) to ensure timely deliveries.
• Implement and enforce standard operating procedures to maintain consistency and quality.

Customer Service

• Memorize 30 recipes and be able to prepare multiple shakes at once. Prepare shakes per customer requests.
• Interact with customers regularly and professionally, answer questions about the nutritional benefits of our shakes and make recommendations based on customers' goals.
• Increase ticket sales by recommending and promoting add ons to customers
• Support the GM in ensuring exceptional customer service standards are met.
• Address customer inquiries, concerns and complaints promptly and professionally.
• Assist in training and mentoring staff to deliver outstanding customer experiences.
• Collaborate with GM to develop strategies to enhance customer satisfaction and loyalty.

Staff Management & Training

• Assist in recruiting, hiring and onboarding new employees.
• Help train and develop team members, ensuring they have necessary skills and knowledge to excel in their roles.
• Support the GM in providing ongoing coaching and performance feedback.
• Retraining / refreshing procedures if needed.
• Collaborate with the GM to create a positive and motivated team environment.

Financial Management

• Support the GM in monitoring financial performance, including sales, expenses and profitability.
• Assist in maintaining accurate records and handling cash management procedures.
• Help implement strategies to optimize costs, reduce waste, and increase revenue.

Health and Safety Compliance

• Ensure compliance with health and safety regulations and food handling guidelines.
• Assist in maintaining cleanliness and sanitation standards, including equipment maintenance.
• Help enforce proper food storage and handling practices to ensure product quality and safety.

Collaboration, Teamwork & Communication

• Work closely with the GM and other AM (if applicable) to ensure effective collaboration and teamwork.
• Act as a role model for staff, promoting a positive and professional work environment and excellent shop vibe.

Qualifications & Skills

• Must be dependable and flexible with availability.
• Ability to work quickly, multi-task with common sense and stay calm under pressure.

Listen and communicate effectively.

• Must be available for shop emergencies and available in the absence of the GM
• Understand "all in" when it comes to running your own shop
• Strong attention to detail
• Proven working experience in restaurant industry
• Cash and key handling responsibilities.
• ServSafe Certified

Available shifts and compensation: We have available shifts all days of the week. Compensation is $17.00 - $18.00/hour.

About THE FRESH MONKEE LLC : The Fresh Monkee creates made-to-order Truly Healthy protein shakes. We make our drinks with clean protein, a milk or non-dairy milk base, unsweetened fruits or vegetables, and other healthy and filling ingredients. Our customers come to us for meal replacements, workout recovery, or just a healthy snack! They look to us for guidance in their nutrition journeys and we have many regulars who build our shakes part into their daily or weekly routine.

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