What are the responsibilities and job description for the Counter Server position at The Gatsby Speakeasy?
About Us: The Gatsby is an oldschool and vibrant bar located in the Lincoln Park neighborhood of Chicago. We are a new concept looking to bring on an experienced server to work closely with our manager to train and establish service standards in a quickly growing hospitality company.
Position Overview: We are seeking an experienced Counter Server to join our exciting new concept! The ideal candidate will have a genuine passion for wine, a strong commitment to customer service, and a deep understanding of the intricacies of the dining industry. As a Counter Server, you will play a pivotal role in ensuring our guests have an unforgettable dining experience as you will be one of the first faces they see in their time with us. While guests wait to be sent up to the speakeasy, they are invited to get beer, wine, or coffee.
Requirements:
- MUST be available to work Wednesday-Saturday between 4pm-1am.
Responsibilities:
- Provide exceptional customer service by warmly welcoming and engaging guests.
- Offer extensive knowledge of our wine selection, assisting guests in making informed choices based on preferences and pairing suggestions.
- Present, pour, and describe wines accurately and eloquently, elevating the overall dining experience.
- Take food and beverage orders with precision and attention to detail.
- Take and prepare coffee and cafe food orders.
- Collaborate with the kitchen staff to ensure timely and accurate delivery of orders.
- Running and delivering food to tables.
- Maintain a clean and organized workspace, including polishing glassware and cleaning service areas.
- Assist in dishwashing as needed.
- Uphold a deep understanding of our menu offerings to answer guest questions and make recommendations.
- Handle guest inquiries, concerns, and feedback professionally and promptly.
- Collaborate with colleagues to create a harmonious and efficient work environment.
Qualifications:
- Previous experience as a server.
- Knowledge of different types of wines, regions, varietals, and flavor profiles.
- Excellent communication skills, with the ability to convey wine information clearly and engagingly.
- Impeccable customer service skills and a friendly, approachable demeanor.
- Ability to multitask and thrive in a fast-paced, dynamic environment.
- Attention to detail and a commitment to upholding presentation standards.
- Food handler's certification and knowledge of food safety protocols.
- Flexibility to work evenings, weekends, and holidays as required.
- Positive attitude and a team-oriented mindset.
Benefits:
- Competitive compensation and gratuities.
- Ongoing training and education on wine, service, and industry trends.
- Collaborative and supportive work environment.
- Employee discounts on food, beverages, and merchandise.
If you are a passionate wine enthusiast with a strong dedication to providing exceptional customer service, we invite you to join our team.
The Gatsby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.