Lead

DUTIES AND RESPONSIBILITIES

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for all training, reports, paperwork, ordering of supplies / equipment, and scheduling
• Competent and efficient in all roles of the GIANT Direct process
• Manages GIANT Direct operations in accordance with standard practices of the department
• Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
• Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
• Works with store and department management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

QUALIFICATIONS

• Meets minimum age requirements (based on state regulations)
• Must be authorized to work in the U.S.
• Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner
• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job
• Problem solver who is willingness to learn multiple tasks and technical requirements
• Ability to use computers and other communication systems required to perform job functions

PHYSICAL REQUIREMENTS

• Shift Hours : Minimum 4-hour shift or more depending upon business needs
• Job Cycles : Continual Max
• Lift / carry : 50 lbs.
• Stand 55%, Sit 0%, Walk 45%
• Category IV : Lifting, carrying, P / P up to 50 lbs.
• Max Pull static : 20 lbs.
• Perform repetitive hand motions using various equipment
• Frequently reaching at waist level and occasionally above shoulder or below waist level
• Can gather up to five shopping carts at a time and push them to designated areas
• Sufficient visual acuity to read display screens, check ID cards, PC screens, invoices, etc.
• Exposure to weather conditions

PREFERRED REQUIREMENTS

• Team members are responsible for understanding company policy and procedures as stated in the policy and procedure manual and the team member handbook.

Last updated : 2024-05-17