What are the responsibilities and job description for the Customer Care Center Specialist position at The Good Feet Store?
We’re looking for people who want to do meaningful work and support our mission – “helping people live the life they want to live, two feet at a time”. This position will provide support to our retail store locations and field inbound calls from prospective customers, answer questions they have about our product, and schedule in-store appointments for free arch support fittings. If you are interested in improving the quality of people’s lives, then we want to talk to you.
Duties & Responsibilities:
- Receive high volume of inbound calls as well as make outbound return calls to prospective customers and scheduling in-store appointments
- Able to quickly identify the customer’s request or concern and efficiently provide the most effective solution
- Express empathy and compassion, taking full ownership of the customer’s satisfaction
- Effectively use critical thinking skills to solve problems for customers while consistently using the best judgement to determine the best solution
- Proactively gain and maintain a full understanding of our portfolio of products and services
- Effectively summarize and relay information
- Respond to incoming requests for cancellation and persuade our customers to retain or reschedule their appointments at their earliest convenience
- Efficiently enter accurate and detailed records of client interactions and actions taken
- Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts
- Work well independently within guidelines and complete work without requiring follow up
Skills/Qualifications:
- Experience with heavy call volume in a versatile environment
- Dedicated to providing superior client service
- Exceptional phone and interpersonal skills
- Exceptional written and verbal communication skills
- Ability to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
- Sales experience preferred
- Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
- Ability to talk and type accurately; typing speed of at least 40 wpm
- Ability to sit for a majority of shift
- Proficient in Microsoft Suite Products
Education & Experience:
- High School diploma or equivalent required, college preferred
- 2-3 years of diverse Call Center experience, preferably in a retail environment
Physical Demands:
- Regularly required to sit; use hands to handle or feel and type
- Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
- Frequently required to reach with hands and arms
- Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
- May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Pay: $23 - $25 per hour bonus
Benefits:
- Medical, Dental, Vision, Life Insurance
- 401K (generous company match)
- Paid Vacation & Sick Time
- Paid Holidays
Job Type: Full-time, in-person
Location: 5923 Farnsworth Court, Carlsbad, CA 92008
Schedule: Tuesday to Saturday, 9am-6pm
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary : $23 - $25
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