Camp Manager

About The Resort at Paws Up

The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West with constant innovation and evolution to deliver the quintessential luxury experience for affluent and influential travelers from all over the world. It's a family owned and award-winning destination that truly inspires. 

Purpose

The Camp Manager oversees glamping camp staff including food and beverage service, front office duties, inventory of all supplies, cleaning, and facilitating arrivals and departures all in an inspiring natural environment along the Blackfoot River!

Candidates should have a strong luxury hospitality mindset, ideally with leadership experience in Food and Beverage and/or customer service in a hotel or restaurant. 

Our most successful employees are those who are self-motivated, confident, good at multi-tasking and creating special connections, and who, above all, show impeccable work ethic. A love of the outdoors and an adventurous spirit are crucial. The desire to work as a team and go above and beyond is what makes our Resort so special.

Primary Functions and Responsibilities

• Primary point of contact for all camp staff questions, requests, and concerns.
• Escalation point for all guest issues in camp.
• Leads daily stand-up meeting reviewing arrivals, allergies, special occasions, and notes.
• Facilitates weekly 1-on-1 meeting with various staff members.
• Assigns staff strategically to greet arrivals and assists as needed.
• Focus on being present in camp pavilion for arrivals and through dinner service to engage with guests and assist staff.
• Creates weekly schedule based on guest numbers, ensuring appropriate coverage on all shifts.
• Responsible for camp labor by staffing appropriately for business levels, ensuring all shifts are covered, and closing payroll daily.
• Trains staff and upholds service standards in camp.
• Provides immediate and constructive feedback to camp staff, with focus on positive work culture.
• Point of contact for staff coaching and steps of discipline.
• “Hands-on” leadership style, spending majority of time in camp leading by example.
• Greets guests and provides a welcome orientation acquainting them with their camp, hours of operation, and all amenities.
• Provides directions and information about points of interest around the Resort. 
• Oversees meal service including setup, serving tables, bartending, bussing tables, cleanup, inventory, re-stocking, and dishwashing.
• Works closely with butlers and camp chef to coordinate meal timing, guest count, special preparation, allergies, and special occasions.
• Assists with recruiting, hiring, onboarding, training, and offboarding staff.

• Monitors daily arrivals and ensures accommodations are prepared prior to check in.

• Oversees our s’moreology experience for guests. 
• Completes daily checklist including but not limited to cleaning, stocking, inventory, inspecting tents, and prepping firewood.
• Operates a company vehicle to transport staff, guests, and supplies around the resort.

• Completes other tasks as assigned by Glamping Management.

Supportive Functions and Responsibilities

• Remains flexible with open availability to cover business needs of the Resort.
• Assists with various housekeeping, maintenance, and transportation tasks.
• Takes personal ownership of all guest feedback and requests.

• Anticipates all guest needs and resolves any potential issues.

• Maintains thorough knowledge of accommodations, special events, activities, package plans, and Resort facilities.
• Expert knowledge of Maestro PMS, the Paws Up app, Microsoft Teams and all other Resort programs systems.  
• Completes other tasks as needed around the Resort.

Educational, Experience, Licensure Required

• High school diploma, GED or vocational training or job-related course work
• Basic kitchen safety and cleaning knowledge
• Ability to operate dishwashing machine 
• Knowledge of Luxury hospitality and service 
• Valid Alcohol Serve Safe License
• Valid State Driver’s License with two years of driving experience

Team Members Can Look Forward To:

• Medical, Dental, Vision
• Life Insurance, Long Term and Short Term Disability
• 401K (Discretionary) 
• PTO - 9 Floating Holiday's and 15 Personal 
• Opportunities for career development and advancement
• Commuter Benefit: $5-$20/day
• Housing Assistance Available
• Employee Lunch Provided
• Employee Discounts on Merchandise
• A great work environment in a beautiful luxury resort setting

Check it out for yourself!

Join The HERD

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.