Branch Manager

Job Summary

The Branch Manager is responsible for the overall success and day-to-day operations of the branch business unit. The Branch Manager should lead and empower his/her team to operate at their highest level to achieve all Branch success metrics including:

• Safety

• Quality

• Productivity

• Growth and Profitability

The Branch Manager is responsible for the financial success of the business unit and will participate in the development and management of annual operational budgets, strategic sales plans, customer Relationship Management and Labor Management and Efficiency.

Core Values

• Culture of Safety Safety is always job #1

• A Growing Tradition: Plants, Personally, Financially and Professionally

• Employee Owned Personal Pride in Success with an Owners Mentality

• Exceptional Customer Experience Delighting our Clients with our Products and Services

• Good Neighbors Community Pride Sharing our Success

• Respectability Treating Others as we want to be treated

Supervisory Responsibilities

• Recruits, interviews, hires, and trains new staff members

• Direct supervisor of Client Relations Managers and oversee all customer accounts

• Oversees the daily workflow of the department

• Provides constructive and timely performance evaluations

• Handles discipline and termination of employees in accordance with company policy

• Responsible for demonstrating and living out the company fundamentals and culture

• Models and enforces all company policies and procedures

• Monitors, mentors, and leads branch team in order to balance company goals with employee satisfaction

Duties/Responsibilities

• Responsible for demonstrating and living out the company fundamentals and culture

• Models and enforces all company policies and procedures

• Monitors, mentors, and leads branch team to balance company goals with employee satisfaction

• Oversee and monitor daily production of landscape maintenance and enhancements, turf, ornamental applications, irrigation, and snow removal

• Develop delivery schedule deadlines and oversee the development of production planning and schedule creation

• Establish staffing levels for each month based upon need

• Ensure that jobs are completed according to contract and within budget

• Manage key relationships with clients in support of Client Managers and Production Managers

• Work with Business Development to identify and achieve new contract maintenance sales goals

• Works with Client Managers and Sales Team to ensure that Enhancement Pipelines and Sales Goals are being achieved

• Work with CRM team to achieve renewal and retention goals

• Work with Production Managers to monitor safety, quality, and productivity on an ongoing basis

• Budget control of hours and productivity of production personnel

• Budget control of departmental expenses

• Oversee safety, training, and DOT compliance

• Manage relationships with vendors

• Work with the Executive Team to establish and maintain the branch’s annual budget

• Responsible for performance through Contribution Margin line

• Monitor monthly financial performance

• Deliver timely and accurate financial reports and production data to the Executive Team

• Administer preventive maintenance program and manage equipment repair and replacement

• Work with Executive Team to evaluate equipment purchasing and set-up

• Communicate with Human Resources to address corrective and disciplinary actions, personnel staffing needs and training needs

• Conduct performance appraisals and compensation reviews coordinated with Human Resources

• Work with Office Administrator and Team to insure that Aspire is being updated and managed properly

• Employee also agrees to perform any other duties assigned

Required Skills/Abilities

• Excellent verbal and written communication skills

• Excellent interpersonal, negotiation, and conflict resolution skills

• Excellent organizational skills and attention to detail

• Strong analytical and problem-solving skills

• Ability to prioritize tasks and to delegate them when appropriate

• Ability to act with integrity, professionalism, and confidentiality

• Proficiency with or the ability to quickly learn the organization’s management systems

• Consistently arrive to work and on time, follows instructions, responds to management directions, and absorbs feedback to improve performance

• Adapts to changes in the work environment, manages competing demands, and deals with frequent change, delays, and/or unexpected events

• Implements safety and security procedures and uses equipment and materials properly to reduce risk and protect the workforce

• Manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments

Education and Experience

• Bachelor’s degree in, or related field required

• A minimum of three years of management experience preferred

Physical Requirements

• Frequently required to drive for short to long distances within assigned territory

• Constantly required to talk, hear, see, sit, stand, and walk

• Must be able to see at close vision, distant vision, peripherally, have depth perception and can adjust focus

• Frequent use of hands to manipulate, handle or feel objects, tools, or controls

• Frequently required to reach, bend, twist, stoop, crouch, climb and balance

• Occasionally required to lift and/or move up to 25 pounds

• Occasionally works with mechanical objects and outside in all weather conditions

• Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals

• Occasionally exposed to loud noise levels