What are the responsibilities and job description for the IT Analyst position at The h.wood Group?
IT Analyst Job Description
ABOUT US:
The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world’s best restaurants, nightlife, and events.
ROLE SUMMARY:
The IT Analyst will support the IT department in designing, creating and implementing any necessary software updates to ensure all programs smoothly and efficiently. In addition, they will monitor the IT helpdesk and respond to incoming support tickets. As well as actively ensuring all device endpoints are safe, secure, and in good working order.
RESPONSIBILITIES:
- Develop, deploy, and support new and existing hardware and software
- Provision new user accounts and profiles and handle password issues
- Keep network and endpoint devices safe and secure
- Log and process support calls and troubleshoot end user technical issues
- Investigating, diagnosing, and solving computer software and hardware faults
- Install, configure, and upgrade endpoint software.
- Aid in design, development, and implementation of custom business software
- Maintain POS software and hardware
- Manage 3rd party delivery platforms
- Write, maintain, and distribute IT training documentation
- Planning and undertaking scheduled maintenance upgrades
REQUIREMENTS:
- 2 years of experience in computer networks and systems maintenance.
- Proficient in Windows, Mac, IOS, and Android operating systems
- Experience in hospitality specific hardware including POS terminals
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Proficient in database programming and software installation.
- Attention to detail.
- Great problem-solving skills.
- Ability to multitask and prioritize projects
- Ability to travel to multiple venues per day
- Ability to work off hours and holidays.
BENEFITS:
- Flexible, routine-time off
- Dental and Vision with company contribution offered the first of the month after 60 days of employment
- Company Dining Discount
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
Ability to commute/relocate:
- West Hollywood, CA 90069: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location