Busser/Food Runner

The Hampton Social in River North is seeking a Busser and Food Runner

Busser Summary of Position:

Responsible for assisting the service team in exceeding the guest’s expectations. Teamwork, organization and good awareness are necessary for success in this position.

Busser Essential Functions:

• Effectively service a minimum of an eight table station within one week of start date.

• Assist service team with all food and beverage service.

• Transport dirty dishes to bus tub/tray or dish room, according to restaurant specifications.

• Clean and reset a table within one minute, according to restaurant specifications.

• Complete ice, water, bread, butter/oil service, according to restaurant specifications.

• Keep all tables free of dirty dishes, glassware, silverware, bottles, ashtrays and any other debris.

Duties and Responsibilities:

• Learn all table and position numbers within one week of hire date.

• Maintain silverware service, when necessary.

• Crumb and wipe tables when necessary.

• Remove and wrap leftovers, according to restaurant specifications.

• Check garbage for restaurant supplies, ie. Silverware, ramekins, etc. Empty garbage, keep garbage area clean and covered.

• Greet guests with a warm, sincere smile and anticipate their needs.

• Follow all steps of service as covered in training.

• Safely and efficiently operate any and all equipment necessary to the Busser position.

• Must wash hands regularly, according to guidelines.

• Use tact and good judgment when dealing with difficult guests. Respond to their needs with patience and courtesy.

• Move safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces.

• Comply with all safety and sanitation guidelines and procedures.

• Maintain a clean and orderly work area.

• Understand and complete all side work as assigned.

• Communicate cordially, effectively and clearly with all employees, managers and guests.

• Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction.

• Perform more than one task at a time.

• Perform calmly and effectively in an extremely busy and stressful work environment.

Runner Summary of Position:
Responsible for continual set up and prompt delivery of food to guests when the order is completed by the kitchen. Responsible for ensuring that the highest quality of food presentation is maintained.

Runner Essential Functions:

• Understand and read a food order.

• Confirm that each order has appropriate preparation, plate/glass-ware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest.

• Arrange food orders according to table and position numbers.

• Understand and follow the allergy procedures of the restaurant.

• Promptly deliver food items from the kitchen for an entire shift.

• Must say the name of food delivered to guests.

• Safely transport food to a table of three in a single trip.

• Learn all table and position numbers within one week of start date.

• Communicate any additional information to guests (eating instructions, special sauces, etc.)

• Communicate and follow up on any guest request or concern.

• Promote teamwork among co-workers and employees.

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.

• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.

Expectations:

• Be able to give and take direction, and work effectively within a team.
• Be able to work a variety of hours, days and shifts, including weekends and increased work schedules.

• Work in a confined, crowded space of variable noise and temperature levels.

• Accept direction and constructive criticism from management.

• Be able to work a variety of hours, days and shifts, including weekends and increased work schedules.

• Maintain a positive, pleasant attitude every shift

• Must be able to stand or walk for the majority of a shift.

• Must be able to work at approximately 36” table/bar and reach 36”.

• Must be able to lift and carry sacks, boxes, product up to 50 pounds from floor to waist level, approximately 20 feet.

• Must be able to reach (6” to overhead), bend, stoop, wipe.

• Must be willing to perform other duties assigned as needed.

Job Types: Full-time, Part-time

Pay: From $9.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Physical Setting:

• Casual dining restaurant

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Tips

Application Question(s):

• Are you available Monday through Friday and SUNDAYS?

License/Certification:

• Food Handler Certification (Required)

Work Location: One location