What are the responsibilities and job description for the Field Service Rep position at The Hillman Group?
Field Service Representative Needed
Come join the Hillman Group!
Hillman is an industry leader in builder solutions, committed to building stronger partnerships with the customers we serve. We engineer and deliver 112,000 products to the nation's top home improvement retailers equipping pros and project tacklers nationwide. At Hillman our spirit runs deep. Every person across every function is empowered to influence the company—bringing forth new ideas and finding better ways to do old things that’s why we are seeking individuals who want to join a great team.
Summary
Provides merchandising services and on-site customer support at customer locations to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations.
Field Service Representative Benefits
Merchandising and Customer Support
The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Apply Now
Come join the Hillman Group!
Hillman is an industry leader in builder solutions, committed to building stronger partnerships with the customers we serve. We engineer and deliver 112,000 products to the nation's top home improvement retailers equipping pros and project tacklers nationwide. At Hillman our spirit runs deep. Every person across every function is empowered to influence the company—bringing forth new ideas and finding better ways to do old things that’s why we are seeking individuals who want to join a great team.
Summary
Provides merchandising services and on-site customer support at customer locations to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations.
Field Service Representative Benefits
- Car Allowance
- Cell Phone Allowance
- $500 Referral Bonuses
- Independent and flexible schedule
- Competitive Wages
- Comprehensive Health, Dental and Vision coverage
- Paid Time Off
- Paid Company Holidays
- Retirement Savings Plan
- Employee Stock Purchase Plans
- Dayforce Wallet (Get paid weekly or daily for hours worked)
- Tuition reimbursement available
- Employee Assistance & Team Member Discounts
Merchandising and Customer Support
- Travels to and among customer store locations as required according to service schedule and as necessary to resolve issues.
- Maintains customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.
- Performs physical work necessary to tear down and/or assemble store displays, including racks and other prescribed display items according to the plan-o-grams.
- May provide direction and supervision to temporary or support personnel assigned to assist with the reset.
- Completes customer service sheets and surveys as directed
- Takes photos of displays
- Maintain and timely submit required records and receipts
- Follow prescribed time reporting procedures and submits time worked accurately and promptly.
- High school diploma or equivalent, college courses preferred.
- Two years field service or merchandising experience preferred, ideally in a large-scale retail environment.
- Able to read & execute store plan-o-grams in an efficient manner and use Word, Excel, and Windows
- Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
- Maintains valid driver’s license and maintains a driver record acceptable under the provisions of Hillman’s Vehicle Policy.
- Able to lift and carry up to 50 pounds occasionally.
The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Apply Now
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