Desktop Support Specialist

Desktop Support Specialist

Our client is a leading company in the streaming media space currently seeking a Desktop Support Specialist to work onsite in Boston, MA for a 6-month contract. Applicants should have relevant skills, experiences, and training to work independently and help resolve client issues. Duties include hardware and software installation and deployment of PCs and peripherals, with a focus on Apple devices, OS, and applications.

Compensation: $35-40 per hour (DOE)

Responsibilities:

• Maintain all necessary hardware and software inventories for all corporate devices
• Configure iTunes for successful profile and library synchronization, including playlists and content
• Answer helpdesk phone calls to assist clients
• Support and maintain user account information including rights, security, and systems groups
• Setup, configure, and provide maintenance to corporate devices
• Document, maintain, upgrade, and replace hardware and software systems for desktop and peripheral equipment
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals, including mobile devices

Qualifications:

• Bachelor's degree in Computer Science or related course of study
• At least 5 years of experience with Apple hardware and software in an IT Technical support role
• JAMF administration and use for centralized management of Macs
• Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
• Active Directory User/Computer Account Administration
• Mobile Device support knowledge (Blackberry, iPhone, iPad, Android, etc.)
• ACMT and/or ACiT Certifications or equivalent experience
• Apple device and Windows OS hardware and OS knowledge

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupations or position.

Benefits:
401K, Donation-Matching Program, Employee Events, Employee Referral Program, Flexible Schedules, Flexible Spending Accounts, Free Food and Coffee, Game Rooms, Gym Memberships, Life Insurance, Maternity/Paternity Paid Leave, Medical, Dental and Vision, Mobile Phone Discount, Paid Holidays, Paid sick days, Performance bonus, Prescription Drug Coverage, Professional Development, Retirement / Pension Plans, Vacation/paid time off, Work From Home

About the Company:
The Hollister Group, Inc.

The Hollister Group, Inc. is a women-owned staffing consultancy built around four core values - open communication, passion, integrity, and community. Hollister takes an unparalleled approach to partnering with clients and talent to support them in realizing their personal and business goals. Our over 30 years in business is a testament to the value and energy we place in delivering a consistent experience of excellence and in focusing on the long-term relationship rather than the short-term transaction. This inspires the approach to everything we do. Our Staffing division partners with companies to transform the recruiting process, supporting them to easily recruit, select, and hire the right-fit talent. We collaborate with talent as hands-on advocates, supporting them fully throughout the hiring process. Our goal is extraordinary and sustained success for both hiring companies and talent. Our Staffing clients experience transparent communication and unparalleled ongoing support. Our Cultures division helps organizations with people-centric leaders at the helm to develop effective teams, maximize individual contribution, and transform their work culture to allow for sustainable creativity and impact. Our Cultures clients experience uncommon systemic transformation.

Company Size:
50 to 99 employees

Industry:
Staffing/Employment Agencies

Founded:
1988

Website:
https://hollistergroup.com