What are the responsibilities and job description for the Operations Assistant Store Manager position at The Home Depot?
Position Purpose:
Operations Assistant Store Managers (OASMs) are responsible for driving sales, customer service, associate development, store profitability, in-stock, and store appearance. They oversee all operational areas of the store (e.g. Back End, Front End, Inventory Management, and Back Office). They are responsible for executing core programs and strategies to improve customer service, in-stock, and store appearance. OASMs play a crucial role in driving safety standards and environmental compliance throughout the store by executing the company's Handling Hazardous Materials, Recycling, and Environmental Programs. In addition, they drive profitability through expense management, shrink mitigation, and overall operational efficiency in all areas of the store. In order to be successful, they must execute processes, solve problems through partnership, and develop leaders within operational departments. Areas of responsibility could vary by store volume.
Major Tasks, Responsibilities & Key Accountabilities:
20%-Lead Inventory Management: In partnership with SM and ASMs ensure Department Supervisors understand relationships among perpetual on hands, average sales/week, target effective inventory. Ensure Packdown activity is occurring daily in all departments. Communicate how In-Stock & Packdown impacts on store sales and profitability
20%-Own execution of FIRST for Checkout and manage Power Hours in all designated areas. Manage Front End; focus on training, program execution, shrink mitigation and motivating team to meet company metrics. Maintain Store Appearance through proper maintenance of equipment and merchandising in Front End area
20%-Manage Back End Operations team; Align staffing schedule with truck schedule. Ensure merchandise is received and delivered to sales floor efficiently and appropriately. Manage Receiving and Freight team efficiency; Manage Office Operations; Ensure associates keep accurate records and reconcile business daily
15%-Monitor and maintain all Building Services/BROKN Line request and store equipment; Manage overall claims process as it relates to workman's comp, general liability, and property damage; Review store shrink performance and drive shrink mitigation programs (shrink plans, Club 365, and In-Focus initiatives) throughout the store
15%-Participate in the selection process by assisting with recruitment, interviews, and recommendation of qualified candidates to hire. Evaluate performance and make recommendations for personnel actions, which include: work allocation, training, development, performance management, problem resolution, discipline and terminations
10%-Effectively communicate and partner with Store Manager to develop strategies to drive Sales & Profitability; they will conduct detailed weekly/monthly reviews of the store's profit and loss statement and monitor all operational expense lines to drive
Nature and Scope:
Position Reports to Store Manager
Position has 4-7 direct reports
Environmental Job Requirements:
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Travel:
Typically requires overnight travel less than 10% of the time.
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years of Relevant Work Experience:
1 years
Physical Requirements:
Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Additional Qualifications:
Must be legally permitted to work in the United States
Ability to work a flexible, minimum 55 hour weekly schedule
At least 1 year supervisory experience, preferably retail
Preferred Qualifications:
At least 3 years of relevant work experience, preferably big box retail
Knowledge, Skills, Abilities and Competencies:
Ability to manage inventory
Experience in leveraging sales and profit opportunities through shrink management
Knowledge in home improvement products, services, and processes
