Night Auditor

WHAT WE ARE LOOKING FOR:

The Night Auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They acknowledge all guests and respond promptly to their needs, however busy and whatever time of day

WHAT WE EXPECT FROM YOU:

• Maintain complete knowledge of, or where to access to following information

• All hours of operation
• All room types, numbers, layout, décor, appointments and location
• All room rates, special packages and promotions
• Daily house count and expected arrivals/departures
• Room availability status for any given day
• Scheduled daily group activities

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Answer department phone in 3 rings or less, using correct greeting and telephone etiquette
• Secure bank at all times
• Follow and complete daily checklists
• Process currency exchange and payments to guest accounts
• Audit restaurant receipts with amount shown in the PMS. Correct errors and balance work
• Operate P.M.S. (Property Management System) and maintain security of system
• Post and audit Banquet charges
• Adjust outside Vendor activity
• Back-up computer system files
• Review and balance all paperwork from previous shifts for accuracy. If discrepancies are found correct and report to Accounting Manager
• Verifies package postings on house accounts
• Record room statistics
• Check that interfaces are up and running
• Sign out and brief relief
• Pass along accurate cash bank to next shift, obtaining cash sheet signature
• Review Night Audit checklist and verify that all work has been completed
• Restock all printers
• Assist with cleanliness of Front Office and applicable common areas
• Review status of assignments and any follow-up action with on-coming Supervisor
• Document maintenance needs on work orders and submit to Manager/Supervisor
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
• Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e.: Weekends, Holidays and Special Events
• Work as a team member to ensure our guests have the best possible experience
• Understand company's emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Southern Management's policies and procedures

JOB KNOWLEDGE & SKILLS:

• Follow directions thoroughly
• Understand guests service needs
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Sound leadership and managerial skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• Technical knowledgeable and competency in necessary systems and software:
• [Outlook, Word, Excel, accounting software, PMS, etc]

Requirements:
Req Benefits: GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND: The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel’s focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry. Southern provides: * A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost * Company paid Group Term Life and AD&D Insurances * Traditional and ROTH 401(k) with Company contribution * Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty * Continuing Education You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate. Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.