What are the responsibilities and job description for the Inside Sales Manager - Hunton Distribution position at The Hunton Group?
Hunton Distribution, a division of Hunton Group in Houston, TX (www.huntongroup.com), has a new and exciting opportunity for you to join our organization as an Inside Sales Manager. Selected candidate will manage our Inside Sales Call Center Team and ensure that our customers receive outstanding service. Customer base will comprise of residential dealers, commercial HVAC owners, and self-servicing end users. Come work for an industry leader that has been recognized both locally and nationally as one of the Top Places to Work!
Responsibilities:
- Maintains and delivers various reports such as: call reports, audits, call center KPIs, inventory status, etc.
- Utilizes the above metrics to drive customer satisfaction and team performance.
- Provides training, coaching, and mentoring to the team.
- Manages leads and opportunities from existing, and/or new customer base.
- Ensures team members are properly identifying customers' needs, estimating, designing, and accurately quoting projects.
- Responds to customer's inquiries, questions, or complaints regarding products or services.
- Conducts sales of equipment, supplies, and parts over the phone.
- Possess knowledge of the Trane product line to demonstrate and discuss with customers and/or team.
- Records changes in inventory status by completing paperwork and updating data base as necessary.
- Coordinates equipment product promotions.
- Entering equipment/supplies/OEM parts orders and returns and all other items related to equipment/supplies/parts order.
Skills Required:
- Microsoft Word and Excel required.
- Strong organizational and leadership skills.
- Excellent oral and written communication skills.
- HVAC experience desired.
Education and/or Experience Required:
- Bachelor's degree preferred.
- 3-5 years of customer service management or equivalent experience preferred.
Our comprehensive benefits package includes medical, dental & vision coverage after 60 days; a 401(k) plan, PTO, life insurance and short & long-term disability after 90 days; and 10 paid holidays with no waiting period.
