Leasing Manager

Overview

COMPANY SUMMARY:

 

The John Stewart Company (JSCo) is a statewide provider of diversified housing services including affordable housing development (both new construction and acquisition/rehabilitation), third-party multifamily affordable housing property management, and construction management services.  JSCo currently manages over 30,000 housing units through offices in San Francisco (headquarters), Sacramento, Scotts Valley, and Los Angeles.  Since 1978, the Company has developed over 5,000 units of affordable and mixed-income housing and it is currently involved in projects throughout California.

 

SUMMARY OF THE POSITION:

 

The Leasing Manager, under the direction of the Regional Director, is responsible for the overall lease-up of several properties and the day-to-day implementation of policies, procedures, and programs that ensure a well-managed lease-up for each of the properties under lease-up. The Leasing Manager is expected to use his/her independent discretion and judgment to ensure marketing and lease-up effectiveness.  The Leasing Manager ensures compliance with all applicable regulatory agencies and federal, state, and local laws; develops a supportive environment for all applicants; manages staff and their duties during the lease-up and is responsible for meeting lease-up deadlines. The Leasing Manager must relate well to people, and exercise good judgment and discretion in dealing with applicants, vendors, third parties, and other staff.

Responsibilities

PRIMARY JOB FUNCTIONS

Administration and Compliance

• Ensures consistent application of the Resident Selection Policy
• Complies with new policies and forms including applicant qualifying forms and leases and addenda.
• Exercises common sense, good judgment, consistency, and self-control in day-to-day contact with applicants and other business-related matters.
• Ensures that all incoming inquiries and communications are acknowledged and responded to in a timely and appropriate manner.
• Oversees the processing, completion, and maintenance of accurate applicant files within established regulatory guidelines.
• Attends training and seminars to keep up to date on trends and changing conditions, as requested and/or required by the Regional Director. 
• Communicate all problems to the Regional Director for assistance in resolution.

 

Marketing and Lease-up

• Oversees the review and analysis of all rental applications and leases for conformance to JSCo’s and/or ownership’s Resident Selection Policy.
• Responsible for ensuring compliance with the rent scheduled to be used for initial tenants for compliance with programs such as HUD, TCAC, Home Program, RHCP, and CAL HFA. AHP, etc.
• Ensures unit tours and applicant interviews, which include verifying potential resident income, are conducted in accordance with JSCo’s and/or ownership’s Resident Selection Policy, and program requirements.
• Ensures appropriate documentation is obtained, initial certifications are completed, and deposits and rents are collected in accordance with program policies and procedures.
• Compile and prepare regular market surveys and lease-up reports as requested (weekly, monthly, etc.
• Ensures lease-up deliverables and deadlines are met.
• Maintains and updates the Waiting List in accordance with JSCo policy and procedures in addition to all applicable federal, state, local, and regulatory requirements.
• Makes recommendations to improve marketing and leasing effectiveness.
• Compile and create a marketing/concession log to ensure all actions are documented in reference to concessions and resident selection criteria.

 

Personnel Management

• Coach, train, and manage staff performance throughout the lease-up period. This includes the Property Manager, Assistant Property Manager, Property Operations Specialist, and sometimes a temporary employee.
• Develops and maintains good staff working relationships, provides leadership, and encourages teamwork and cooperation among the staff.
• Handle employee complaints and grievances during lease-up.
• Sets schedule for staff which can include delegating emergency tasks to on-call staff.
• Reviews and approves employee timesheets to ensure accurate timekeeping and pay practices.
• Ensures all staff adheres to fair housing laws.

 

Communication and Relationships

• Effectively and professionally interacts and communicates with senior management, property managers, other employees, vendors, senior staff, owners, sponsors, clients, and public agencies.
• Meets with senior management, owners, sponsors, and other entities on a regular basis and provides written and verbal reports as needed.
• Provides harmonious relations among residents, staff, vendors, and the community at large.

 

General Duties

• Maintains superb relationships with applicants and adheres to Fair Housing Equal Employment and Equal Housing Opportunity requirements.
• Schedule move-ins and prepare lease agreements and other related paperwork.
• Prepares daily, weekly, and monthly reports as needed.
• Assists co-workers with all aspects of running a leasing office.
• Any additional administrative, compliance, marketing, and/or lease-up duties not detailed above that may be requested by the Regional Manager or Regional Director. 

 

 

Qualifications

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

SKILLS & KNOWLEDGE

• Problem Sensitivity/ Deductive Reasoning — Discovery or anticipate problems and use independent judgment and decision-making to solve any problems.  Apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems considering the relative costs and benefits of potential actions to independently choose the most appropriate one.
• Policies and Regulations — Knowledge of company policies, federal, state, and local laws, government regulations, and agency rules that pertain to properties managed, and ability to apply these policies, laws, regulations, and rules to daily management of property.
• Management of Personnel Resources — Identifying the best people for the job and hiring, motivating, developing, and directing people as they work.
• Written Comprehension and Expression — Ability to read, understand, and effectively communicate information and ideas in writing.      
• Oral Comprehension and Expression — Ability to listen to, understand, and speak so others can understand ideas and information presented verbally. 
• Mathematical Skills —Ability to read and understand financial statements and a willingness to learn to prepare annual budgets.

Physical Environment/ Requirements

• This position deals with outside personnel such as residents and clients regularly with contact in various forms such as in-person phone and email.   
• The location of the position changes frequently from indoors to outdoors as site visits are necessary.  However, extreme environmental conditions do not exist.   
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem-solve difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Sitting and standing is as needed. 
• It is necessary for the position to travel independently to property locations on a regular basis.

 

EXPERIENCE

• Demonstrated ability to handle a large number of projects at once and shifting priorities in a fast-paced environment.
• At least two years’ experience in personnel supervision, training, and evaluation.
• Demonstrated knowledge of Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.  Boston Post software knowledge is a plus.

• One year experience in affordable housing management and two years managing people, projects, materials, and information, or an equivalent combination of education, industry certifications, and experience is desirable. 

• One year experience in programs such as HUD, TCAC, Home Program, RHCP, and CAL HFA. AHP, is desirable. 

Benefits-at-a-glance

Benefits for Employees who work 30 hours/week -

• Medical, dental and vision care; preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• Up to 72 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company paid Life AD&D Long Term Disability.
• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).

 

Benefits for Employees who work less than 30 hours/week - 

• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T 
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
• Up to 72 hours of sick time per year.

Equal Opportunity Employer

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

California Consumer Privacy Act

Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California.  The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information.  Therefore, we have posted the Company’s “Notice At Collection For California Applicants” here.  Please review this Notice at your convenience.

Salary : $100