Warranty Analyst

The Larson Group is looking for a Warranty Analyst to join our growing organization in the Springfield, MO Location. This position is responsible for processing Peterbilt, Paccar, Cummins, Eaton, Caterpillar and other manufacturer warranty claims in the assigned region/dealer.

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Analyze technician repair stories in Decisiv and process warranty claims timely for assigned region/dealers with all OE required information, ensuring accuracy of amounts claimed, on or above 70% GP.
• Review Open claims in warranty app for assigned region/dealers. If outside OE warranty guidelines, they are to be returned back for further review.
• Continuous follow up on assigned claims in the warranty app for any Corrected and In Process statuses you have initiated.
• Resubmit denied or partial paid claims promptly. If no dealer involvement, expectation is refiles are completed within 48 hours.
• Responsible for utilizing assigned Team Lead for guidance and support throughout the warranty filing process.
• Responsible for communicating with Team Lead when/if any warranty concerns arise, or before they arise, relating to any warranty claim and/or dealer.
• Responsible for providing warranty dealer support to assigned region/dealers.
• Responsible for staying up to date on all the manufacturer’s recalls and bulletins.
• Performs all other duties assigned and complies with all TLG established policies.

Qualifications:

• Previous experience as a warranty analyst is preferred but not required.
• Previous experience in a Diesel Service Department is preferred.
• Basic working knowledge of a medium and/or heavy duty truck dealership is preferred.
• Demonstrates basic computer skills in Microsoft Office Suite including Outlook and other internet based programs.  
• Must be an effective communicator exhibiting tact and good phone etiquette.
• Must pass pre-employment drug screen and background check